Shift Manager

Job Title: Warehouse Shift Incharge

Department: Warehouse / Operations

Job Summary:
Responsible for managing day-to-day warehouse operations during the assigned shift, ensuring smooth inbound and outbound activities, inventory accuracy, productivity, safety, and proper team performance.

Key Responsibilities:

• Manage warehouse operations and manpower during the assigned shift.
• Supervise receiving, put-away, picking, packing, dispatch, and loading/unloading.
• Allocate work to warehouse staff and monitor productivity.
• Ensure accurate inventory movement and stock reconciliation.
• Monitor FIFO/FEFO and proper storage practices where applicable.
• Ensure timely order processing and dispatch.
• Maintain warehouse housekeeping and safety standards.
• Handle shift-wise operational issues and coordinate with other departments.
• Monitor attendance, discipline, and performance of warehouse employees.
• Prepare shift reports covering productivity, stock movement, damages, shortages, and pending work.
• Coordinate with transport, procurement, sales, and customer-service teams as required.
• Ensure compliance with company SOPs and safety procedures.
• Train and guide warehouse staff on processes and equipment usage.

Required Skills & Qualifications:

• Graduate/Diploma preferred.
• 36 years of warehouse experience, preferably with supervisory/team-handling experience.
• Good knowledge of warehouse operations and inventory management.
• Experience with WMS/ERP and MS Excel.
• Good communication and leadership skills.
• Ability to work in shifts and handle pressure.
• Strong problem-solving and team-management skills.

Key KPIs:

• Order picking/dispatch accuracy
• Inventory accuracy
• Shift productivity
• On-time dispatch
• Damage and shortage control
• Manpower utilization
• Safety and housekeeping compliance