Shift Manager

1. JOB DETAILS:
   Position Title:
   Department:
   Reporting to
   Assistant GDM / Senior Assistant GDM
   Operations Dominos Pizza
   Store Manager / Cluster Manager (In case SI)
2. JOB PURPOSE:
   The shift Manager (AM/ASM) would be responsible for handling the shift. His/her majority of the time
   is spent in meeting Guest expectations, running smooth operations, motivating the restaurant staff &
   ensuring product quality.
3. JOB DIMENSIONS:
   Operating Budget
   / Revenues
   Financial Data &
   Number of Staff Supervised:
   Direct Reports:
   Total:
4. KEY ACCOUNTABILITIES:
   Description
   Performance Indicators
   Leads Operational Excellence and the Guest Experience:
5. Role models expected behavior and coaches team on
   hospitality standards
6. Executes processes that ensure the restaurant meets
   safety and sanitation standards
7. Executes processes that ensure inside and outside
   cleanliness standards are met
8. Ensures self and team handles all Guest concerns utilizing
   LEADS with a sense of urgency
9. Responds to all Guest feedback with action plans to
   address opportunities
10. Ensures all shifts are appropriately staffed to achieve
    service with speed goals
11. Empowers the team to satisfy Guest needs and resolve
    concerns
12. Removes barriers to delivering Hospitality behaviors
13. Communicates Guest feedback to the team and involve in

action plans to resolve issues
Builds Team Talent:

1. Handles all employee concerns with a sense of urgency

2. Treats all team members fairly and with respect

3. Ensures no team members is placed in position until all
   training is complete

4. Provides regular communication to team including goals
   and results

5. Source, trains, retains, and develops team members that
   improve the Guest experience
   6.Executes team service through effective scheduling, cross
   training, and deployment

6. Executes development plans for talented team members to
   grow their career
   Drives Sales Growth:

7. Owns local store marketing in trade area, becoming
   integrated into the community

8. Tracks results

9. Involves entire team by communicating goals, results, and
   action plans

10. Ensures the restaurant is well maintained including
    cleanliness

11. Ensure all products are available to Guests every shift and
    execute all products to standard
    6.Utilizes appropriate suggestive selling
    Plans and Communicates:

-

1. Discusses issues with other managers
   2.Discusses shift plan with team

2. Involves entire team by communicating goals, results, and
   action plans

3. Makes adjustments to assignments during the shift to
   achieve goals

4. Ensures self and team handles all Guest concerns utilizing
   LEADS with a sense of urgency

5. Executes travel paths and delegates tasks as required

6. Ensures each shift is appropriately staffed to meet
   hospitality with speed goals

7. JOB CONTEXT:

8. COMMUNICATIONS & WORKING RELATIONSHIPS:
   Internal:

- All department
7. QUALIFICATIONS, EXPERIENCE, & SKILLS:
Skills: Speaks/Reads English, Math, On-boarding of new employees, Team building, Conflict
management, Root cause analysis, Problem solving, At least 18 years of age

- Qualification 3 Years Hotel Management Degree/Diploma, Graduate
Experience Minimum 0-2 years experience in Food Services or Retail industry & IHM Freshers