Shift Manager

Role & responsibilities :

Customer Experience & Sales

• Create an engaging, cheerful, and interactive customer experience at the dessert counter.
• Educate customers on dessert offerings and confidently recommend pairings and add-ons.
• Drive dessert trials, upselling, and combo conversions to maximize sales.
• Ensure the dessert counter experience is lively, premium, and welcoming.

Operations & Product Handling

• Oversee pre-rush preparation for made-to-order desserts to ensure smooth peak-hour execution.
• Maintain high standards of hygiene, display aesthetics, and SOP compliance.
• Ensure proper plating and presentation to enhance the visual appeal of desserts.
• Monitor product availability, stock levels, and coordinate replenishment when required.

Team & Shift Management

• Supervise and guide the team during shifts to ensure efficient service and task completion.
• Allocate responsibilities to team members and ensure smooth shift handovers.
• Support, coach, and motivate team members to maintain high service standards.
• Coordinate closely with baristas and store teams during rush hours to ensure seamless operations

Preferred candidate profile

Ideal Candidate Profile: • Extroverted, interactive, and high energy personality • Strong sales instinct and customer influence • Educator mindset with excellent communication skills • PRP driven- Positive, Responsive, Proactive • Willing to go above and beyond for Customers