Shift Manager

JOB OBJECTIVE:

To oversee the day-to-day restaurant operations, ensuring excellent customer service, operational efficiency and achievement of sales and profitability.

KEY RESPONSIBILITIES:

• Supervise daily restaurant operations during assigned shifts.
• Lead, coach, and motivate restaurant team members.
• Ensure compliance with company policies, food safety and sanitation standards.
• Monitor inventory, minimize wastage, and control operational costs.
• Resolve customer concerns promptly and professionally.
• Prepare operational reports and achieve shift performance targets.

QUALIFICATIONS:

• Bachelor's degree in Hospitality Management, Business Administration or any related field.
• At least 2 years of supervisory experience in a restaurant or food service industry.
• Strong leadership, problem-solving, and decision-making skills.
• Customer-oriented with excellent communication skills.
• Willing to work on shifting schedules, weekends and holidays.