Shift Manager

About the role

Reporting to the Critical Services Manager, the Shift Manager is responsible for ensuring data centre facilities' efficient and reliable operation. This position is responsible for managing the duty team, overseeing equipment inspections, analysing system interfaces, and ensuring the accuracy of shift handovers. The Shift Manager also focuses on training, compliance with standard operating procedures, and effective incident management. This is not a shift role, but occasionally out-of-hours response and coverage will be required.

Key responsibilities

• Arrange and supervise the work of the entire shift team to ensure smooth operations
• Review facility equipment inspections conducted by the shift team and verify related operational data
• Oversee on-site shift handover data, including preliminary analysis of events, faults, equipment operation modes, capacity, redundancy, and alarm analysis to ensure accuracy
• Perform daily analysis of interface display and usage issues in BMS, BA, high-voltage monitoring, inspection PDA, and data centre management systems
• Provide improvement suggestions for weak current and BMS systems
• Regularly practice and train according to the plan formulated by the shift supervisor, starting with professional classification and equipment operation
• Summarize and assess training results and verify the execution of SOP (Standard Operating Procedures) and EOP (Emergency Operating Procedures)
• Record and analyse abnormal duty reports and the handling of abnormal situations
• Summarize reasons and solutions and generalize successful emergency handling experiences for broader application

About you

• College degree or above in mechanical and electrical engineering, automation, refrigeration, or related fields
• Hold valid high and low voltage operation certificates and air conditioning operation certificates
• Over 3 years of experience as a data centre operations and maintenance technician
• Familiarity with the daily maintenance of UPS, generators, chiller units, and other systems
• In-depth knowledge of the configuration, distribution, and usage of power distribution systems, including high and low-voltage distribution systems, UPS, chillers, fire protection in the data centre
• Possess fault diagnosis and emergency handling capabilities
• Strong sense of responsibility and attention to detail
• Strong learning ability and motivation for self-improvement
• Good team spirit and team management skills
• Proficient in computer usage and operation