Shift Manager

Shift Manager – Caterspoint

Location: [City/Outlet]
Employment Type: Full-Time
Department: Operations
Reports To: Outlet Manager / Operations Manager

About Caterspoint

Caterspoint is looking for a responsible, energetic, and customer-focused Shift Manager to oversee the smooth functioning of our outlet during assigned shifts. The Shift Manager will be responsible for leading the team, maintaining operational standards, ensuring excellent customer service, and driving shift-level sales and efficiency.

Key ResponsibilitiesShift & Outlet Operations

• Take ownership of the outlet during the assigned shift and ensure smooth daily operations.
• Open and/or close the outlet as per operational procedures.
• Ensure food preparation, service, packing, dispatch, and cleaning activities are completed efficiently.
• Monitor order flow and coordinate between kitchen, service, and delivery teams.
• Ensure all operational checklists and SOPs are followed.

Team Management

• Lead, supervise, and motivate the team during the shift.
• Allocate tasks and responsibilities based on business requirements.
• Monitor staff attendance, punctuality, grooming, and performance.
• Train new team members on operational procedures, service standards, and company policies.
• Handle basic team concerns and escalate disciplinary or performance issues when required.

Customer Experience

• Ensure customers receive friendly, prompt, and professional service.
• Resolve customer complaints and service issues effectively.
• Monitor order accuracy, food quality, presentation, and service speed.
• Maintain Caterspoint's service standards throughout the shift.

Food Safety & Quality

• Ensure compliance with food safety, hygiene, and sanitation standards.
• Monitor food quality, portioning, storage, and handling.
• Check expiry dates, temperatures, cleanliness, and overall kitchen hygiene.
• Report any quality or safety concerns immediately to the concerned manager.

Inventory & Cash Management

• Monitor stock levels and communicate replenishment requirements.
• Minimize wastage, pilferage, and unnecessary consumption.
• Assist with daily stock counts and inventory checks.
• Handle cash/POS transactions and ensure proper shift closing and reconciliation, where applicable.

Sales & Performance

• Monitor shift-level sales, order volumes, and operational performance.
• Support the team in achieving sales and customer service targets.
• Identify opportunities to improve speed, productivity, upselling, and overall outlet performance.
• Prepare or communicate shift reports as required.

Requirements

• 1–3 years of experience in restaurant, QSR, café, hospitality, or food-service operations.
• Previous experience in a supervisory or team-lead role is preferred.
• Strong communication and people-management skills.
• Customer-service oriented with a problem-solving mindset.
• Ability to work in a fast-paced environment.
• Basic understanding of POS systems, inventory, and cash handling.
• Good understanding of hygiene and food-safety practices.
• Comfortable working rotational shifts, weekends, and holidays.

Key Competencies

• Team Leadership
• Customer Service
• Operational Discipline
• Problem Solving
• Communication
• Time Management
• Attention to Detail
• Inventory Awareness
• Ownership & Accountability
• Sales Orientation

What Success Looks Like

A successful Shift Manager at Caterspoint will ensure that every shift runs smoothly, efficiently, safely, and profitably, while maintaining high standards of food quality and customer experience and keeping the team motivated and productive.

Compensation: ₹[XX,XXX] – ₹[XX,XXX] per month, depending on experience and suitability.

Pay: ₹23,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person