Shift Manager

Job Purpose

The Shift Supervisor / Shift Manager is responsible for the safe, efficient and effective management of all operations during their designated shift. The role ensures production targets, quality standards, customer requirements and health & safety obligations are achieved whilst maintaining high levels of employee engagement and operational performance.

The Shift Supervisor / Shift Manager will provide leadership, direction and support to all shift personnel and act as the primary operational decision-maker during the shift. The role also carries responsibility for the allocation of trailers, loading activities and dispatch readiness to ensure customer delivery requirements are met.

Key Responsibilities

Operations Management

• Manage the day-to-day production activities of the shift.
• Ensure production schedules and customer orders are completed on time and in full.
• Coordinate labour, machinery and materials to maximise efficiency and minimise downtime.
• Maintain a hands-on approach within the production environment and be prepared to operate machinery when required.
• Monitor operational performance and take corrective action where required.
• Ensure all production reporting is completed accurately and within required timescales.
• Escalate significant operational issues to the Head of Operations.
• Support the implementation of continuous improvement initiatives.

Team Leadership

• Lead, motivate and develop employees to achieve individual and team objectives.
• Promote a positive, professional and accountable team culture.
• Conduct shift briefings and communicate operational priorities effectively.
• Provide coaching, mentoring and performance feedback to employees.
• Manage attendance, timekeeping and conduct in line with company policies.
• Identify training requirements and support employee development plans.
• Ensure effective shift handovers are completed.
• Health, Safety & Environmental
• Ensure compliance with all company Health & Safety policies and procedures.
• Promote a safety-first culture at all times.
• Carry out workplace inspections and safety observations.
• Ensure accidents, incidents, hazards and near misses are reported and investigated.
• Maintain excellent housekeeping standards throughout the production and warehouse areas.
• Ensure environmental and waste management procedures are followed.

Quality Responsibilities

• Ensure products are manufactured in accordance with customer specifications and quality standards.
• Monitor production quality and ensure checks are completed and recorded.
• Investigate non-conformances and implement corrective actions.
• Support quality improvement initiatives and continuous improvement projects.
• Ensure traceability and documentation requirements are maintained.

Logistics, Warehouse & Dispatch

• Coordinate the storage and movement of materials and finished goods.
• Ensure stock is handled safely and accurately.
• Liaise with Planning, Warehouse and Dispatch functions to achieve customer delivery requirements.
• Assign trailers according to dispatch schedules and business requirements.
• Ensure trailers are loaded correctly, safely and efficiently.
• Verify that all loads are secure, compliant and accompanied by the correct documentation.
• Monitor dispatch activities to ensure on-time customer deliveries.
• Investigate and resolve loading or dispatch issues where necessary.

Systems & Administration

• Maintain accurate records using SAP and other company systems.
• Complete shift reports and KPI reporting.
• Monitor and report production output, waste, downtime and labour utilisation.
• Ensure all documentation is completed accurately and retained in accordance with company procedures.

Key Performance Indicators

• Safety Performance
• Production Output
• Labour Efficiency
• Overall Equipment Effectiveness (OEE)
• Waste Reduction
• Quality Performance
• Customer Service Levels
• On-Time Dispatch Performance
• Attendance and Team Engagement
• Continuous Improvement Activities

Person Specification

Essential Experience

• Previous supervisory or management experience within a manufacturing, production or warehouse environment.
• Experience leading teams and managing operational performance.
• Strong knowledge of Health & Safety requirements.
• Experience working with production KPIs and performance measures.
• Experience using ERP/MRP systems, preferably SAP.
• Desirable Qualifications
• IOSH Managing Safely or equivalent.
• Lean Manufacturing or Continuous Improvement training.
• Forklift Truck Licence.
• Supervisory or Management qualification.

General Responsibilities

• Allocate labour and resources during their shift.
• Make operational decisions to maintain safe and efficient production.
• Stop production activities where there is a safety, quality or operational risk.
• Escalate significant operational, staffing or customer issues to the Head of Operations.
• Comply with all company policies, procedures and standards.
• Maintain confidentiality regarding company information.
• Participate in training and development activities.
• Undertake any other reasonable duties commensurate with the level of the role.

Available Shifts

• 06:00 to 14:00
• 14:00 to 22:00

Pay: £35,000.00-£45,000.00 per year

Benefits:

• On-site parking

Work Location: In person