Shift Manager

Eddie's Restaurant is seeking a dependable and organized Shift Manager to oversee daily restaurant operations during assigned shifts. The successful candidate will supervise staff, coordinate kitchen and front-of-house activities, maintain excellent customer service, and ensure food quality and safety standards are consistently met. The ideal candidate will demonstrate strong leadership, effective problem-solving, and the ability to keep restaurant operations running smoothly in a fast-paced environment.

Key Responsibilities:

• Oversee daily restaurant operations during assigned shifts.
• Supervise, train, and support front-of-house and kitchen staff.
• Assign duties and coordinate shift responsibilities.
• Manage staff breaks and ensure adequate shift coverage.
• Maintain excellent customer service and guest satisfaction.
• Handle customer complaints and resolve issues professionally.
• Monitor food quality, presentation, and order accuracy.
• Coordinate with kitchen staff to ensure timely food preparation.
• Maintain cleanliness and organization throughout the restaurant.
• Ensure compliance with food safety, hygiene, and sanitation standards.
• Monitor inventory and report low stock or supply requirements.
• Assist with ordering supplies and minimizing food waste.
• Oversee POS transactions, cash handling, and payment procedures.
• Monitor staff attendance, punctuality, and performance.
• Ensure equipment and service areas are properly maintained.
• Support sales goals and follow operational procedures.
• Respond promptly to operational challenges and customer needs.
• Complete shift reports and communicate updates to management.
• Ensure opening, closing, and shift handover procedures are followed.

Qualifications & Skills:

• Previous experience in restaurant or hospitality operations.
• Shift supervision or team leadership experience preferred.
• Strong leadership and staff coordination skills.
• Excellent communication and interpersonal abilities.
• Outstanding customer service and conflict-resolution skills.
• Knowledge of restaurant operations and food service standards.
• Familiarity with POS systems and cash-handling procedures.
• Understanding of food safety, hygiene, and sanitation practices.
• Strong organizational and time-management skills.
• Ability to multitask and make decisions under pressure.
• Professional attitude, reliability, and attention to detail.
• Ability to work effectively with kitchen and service teams.
• Flexibility to work evenings, weekends, and holidays as needed.

Pay: $23.00 - $28.00 per hour

Expected hours: 35.0 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement

Work Location: In person