Shift Manager

Buzzard Billy's is seeking a reliable and motivated Shift Manager to oversee restaurant operations during assigned shifts. The successful candidate will supervise staff, maintain food and service quality, support customer satisfaction, and ensure smooth daily operations. The ideal applicant will have strong leadership skills and the ability to make decisions in a fast-paced restaurant environment.

Key Responsibilities

• Oversee restaurant operations during assigned shifts.
• Supervise front-of-house employees and coordinate with kitchen staff.
• Assign daily tasks and ensure responsibilities are completed efficiently.
• Train, guide, and motivate team members.
• Ensure friendly and professional customer service.
• Handle customer questions, feedback, and complaints.
• Monitor food quality, order accuracy, and service speed.
• Coordinate with kitchen staff to ensure timely order preparation.
• Manage shift opening, closing, and handover procedures.
• Assist with staff scheduling and shift coverage.
• Monitor inventory and report supply shortages.
• Support cash handling, POS transactions, and sales reporting.
• Maintain cleanliness and organization throughout the restaurant.
• Ensure compliance with food safety and sanitation standards.
• Monitor employee performance and provide constructive feedback.
• Help control labor costs, food waste, and operating expenses.
• Coordinate service during busy periods and special events.
• Follow restaurant policies and workplace safety procedures.
• Report shift performance and operational issues to management.
• Identify opportunities to improve efficiency and customer satisfaction.

Qualifications & Skills

• Previous experience as a Shift Manager, Restaurant Supervisor, or Team Leader preferred.
• Strong leadership and staff-supervision skills.
• Excellent communication and customer-service abilities.
• Knowledge of restaurant operations and service standards.
• Understanding of food safety, hygiene, and sanitation requirements.
• Familiarity with POS systems and cash-handling procedures.
• Ability to manage staff tasks and shift priorities.
• Strong organizational and problem-solving skills.
• Ability to work effectively in a fast-paced environment.
• Attention to detail and commitment to customer satisfaction.
• Ability to remain calm and professional under pressure.
• Flexibility to work evenings, weekends, and holidays as required.
• Hospitality training or equivalent experience preferred.

Benefits

• Competitive pay based on experience.
• Opportunities for career growth and advancement.
• Supportive and collaborative work environment.
• Staff meals or discounts, subject to company policy.
• Opportunities to develop leadership and management skills.
• Paid time off and additional benefits, subject to company policy.

Pay: $23.81 - $28.67 per hour

Expected hours: 35.0 per week

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person