Shift Manager

The Shift Manager is responsible for supervising daily restaurant operations during assigned shifts, ensuring excellent customer service, efficient team performance, and consistent food and beverage quality. This role involves coordinating staff activities, managing service issues, monitoring cleanliness, and supporting management in achieving operational goals.

Key Responsibilities:

• Supervise daily restaurant operations during assigned shifts.
• Lead and support front-of-house and kitchen staff.
• Assign shift duties and coordinate staff breaks.
• Ensure efficient service and a positive guest experience.
• Handle customer questions, feedback, and complaints professionally.
• Monitor food quality, beverage preparation, and order accuracy.
• Coordinate communication between kitchen and service teams.
• Train new employees on restaurant procedures and service standards.
• Monitor staff performance and provide constructive feedback.
• Ensure dining areas, bar spaces, and workstations remain clean.
• Follow food safety, sanitation, and workplace safety standards.
• Assist with inventory checks, stock replenishment, and waste reduction.
• Monitor POS transactions, cash handling, and payment accuracy.
• Complete opening, closing, and shift handover procedures.
• Support promotions, special events, and customer-engagement initiatives.
• Resolve operational issues promptly and escalate serious concerns to management.
• Prepare shift reports and communicate important updates.
• Ensure employees follow company policies and responsible service practices.

Qualifications & Skills:

• Previous experience in restaurant or hospitality operations.
• Supervisory or shift-management experience preferred.
• Strong leadership and team-coordination skills.
• Excellent communication and customer-service abilities.
• Good organizational and time-management skills.
• Knowledge of restaurant and bar operations.
• Familiarity with POS systems and cash-handling procedures.
• Understanding of food safety, hygiene, and sanitation standards.
• Strong problem-solving and decision-making abilities.
• Ability to remain calm under pressure.
• Professional attitude, reliability, and attention to detail.
• Ability to motivate staff and maintain service standards.
• Flexibility to work evenings, weekends, and holidays as required.

What We Offer:

• Competitive compensation based on experience.
• Opportunities for professional development and career advancement.
• A supportive and collaborative team environment.
• Opportunities to strengthen leadership and management skills.
• Potential performance-based incentives, depending on company policy.

Pay: $23.66 - $28.49 per hour

Expected hours: 32.0 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person