Shift Manager

Shift Manager

Smalls Sliders | New Can Opening

BIG THINGS COME IN SMALLS PACKAGES

Our founder, Brandon Landry, has always been a big fan of cheeseburger sliders. Their size. Their flavor. Their ability to let you eat as many as you want. He knew sliders could be bigger than their traditional role as bar food, so he set out to bring small burgers to the big stage. And Smalls Sliders was born.

Today, we're one of the fastest-growing quick-service restaurant brands in the country. We use high-quality ingredients to make our cheeseburger sliders fresh to order, serve perfectly seasoned waffle fries, and offer shakes, queso, and our signature Smauce®.

Join our Smalls Squad, a team of passionate individuals from diverse backgrounds united by our purpose: to make everyone's day a smalls bit better.

Job Summary

The Shift Manager is responsible for leading the Squad during assigned shifts and ensuring the Can operates efficiently, safely, and in accordance with Smalls Sliders standards. This role oversees team deployment, guest experience, food quality, cleanliness, cash handling, and daily operations while supporting the training and development of Squad Members. Shift Managers lead by example, communicate expectations clearly, and help create a positive, high-energy environment for both guests and team members.

Job Responsibilities

• Lead and supervise Squad Members throughout assigned shifts, ensuring operational standards and expectations are met.
• Deploy team members to appropriate positions based on staffing needs, individual skills, and business volume.
• Monitor attendance, punctuality, performance, and adherence to company policies.
• Support daily restaurant operations across Front of House and Back of House, including guest service, food preparation, order accuracy, and service speed.
• Assist Squad Members with tasks and provide direction during high-volume periods to maintain efficient operations.
• Train, coach, and develop new and existing Squad Members on procedures, service expectations, food safety, and operational standards.
• Address guest concerns professionally and resolve issues when possible, escalating matters to the appropriate manager when necessary.
• Ensure food quality, proper handling, cleanliness, sanitation, and safety standards are consistently maintained.
• Complete shift-related cash handling responsibilities, including balancing drawers and preparing deposits according to company procedures.
• Monitor inventory and supplies, communicate shortages, and assist with restocking as needed.
• Complete opening, closing, and shift-transition responsibilities as assigned.
• Communicate important shift updates, operational concerns, and staffing needs to the management team.
• Perform other duties as assigned to support the successful operation of the Can.

Job Qualifications

• Strong communication skills and the ability to lead, motivate, and hold a team accountable.
• Experience working in a fast-paced restaurant or customer service environment.
• Previous shift leadership, supervisory, or management experience preferred.
• Strong problem-solving, organization, and decision-making skills.
• Commitment to excellent guest service, food quality, cleanliness, and food safety.
• Cash handling experience and the ability to follow cash accountability procedures.
• Ability to remain calm, positive, and effective during high-volume periods.
• Willingness to work hands-on alongside the Squad and assist wherever needed.
• Must have reliable transportation.
• Must obtain or possess the required ServSafe food safety certification in accordance with company requirements.
• Availability to work a flexible schedule, including evenings, weekends, and holidays, as needed.

What Makes a Great Smalls Squad Leader?

• Sweat the small stuff: Hold yourself and the team accountable for details, quality, and consistency.
• Serve up fun: Lead with positive energy and help make every guest's day a smalls bit better.
• Celebrate small wins: Recognize team accomplishments and encourage continuous improvement.
• Put others first: Support your Squad, lead by example, and take ownership of the team's success.

Working Conditions

This position requires extended periods of standing and walking, working in a fast-paced restaurant environment, and assisting with operational tasks as needed. Team members must maintain proper hygiene and wear the required uniform. Additional physical requirements may apply based on assigned duties.

New Can Opening: Training begins November 11, 2026. The can is scheduled to open November 17, 2026.

Equal Employment Opportunity

Smalls Sliders is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by applicable law.

Work Location: In person