Shift Manager

1. Operations Management

• Manage complete shift operations (opening, mid-shift, and closing).
• Ensure SOP compliance for kitchen, counter, service, and hygiene.
• Monitor product quality, taste consistency, and presentation.
• Ensure availability of all menu items during shift hours.

2. Team Handling

• Supervise and guide baristas, kitchen staff, and counter staff.
• Allocate duties and ensure staff productivity during shift.
• Handle staff discipline, punctuality, and grooming standards.
• Train new team members on product knowledge and SOPs.

3. Customer Handling

• Ensure excellent customer service and positive guest experience.
• Handle customer complaints politely and resolve issues immediately.
• Build customer relationships to encourage repeat visits.

4. Sales & Performance

• Work towards achieving daily and monthly sales targets.
• Promote add-on sales and combo offers to increase billing value.
• Maintain upselling practices among the team.

5. Cash & Billing Control

• Ensure correct billing and POS operation.
• Handle cash during shift and ensure zero cash mismatch.
• Prepare end-of-shift sales and cash reports.

6. Stock & Inventory Control

• Monitor stock usage during shift.
• Avoid wastage and report any pilferage issues.
• Coordinate with Cafe Manager for daily indent and stock requirements.

7. Hygiene & Safety

• Maintain FSSAI standards and food safety practices.
• Ensure cleanliness of cafe, kitchen, equipment, and wash areas.
• Ensure staff follows personal hygiene standards.

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Provident Fund

Work Location: In person