Shift Manager

Glenburn Soda Fountain, a beloved neighbourhood soda fountain in Burnaby Heights, is looking for a friendly and responsible Shift Manager to lead our team. If you have a passion for great customer service and experience leading a team in a fast-paced environment, we would love to meet you.

As a Shift Manager, you will oversee daily operations during your shift, ensuring our team delivers the exceptional experience our customers know and love.

Duties and Responsibilities:

• Lead, coach, and motivate the front counter team during your shift.
• Open and/or close the store, including cash handling and end-of-day reconciliation.
• Work alongside the team to prepare and serve our full menu of sundaes, sodas, and milkshakes.
• Handle customer inquiries and resolve any issues with professionalism and a positive attitude.
• Train new team members on recipes, store procedures, and service standards.
• Ensure all health, safety, and cleanliness standards are followed.
• Assist with inventory management and placing orders for supplies.

Qualifications:

• A minimum of 1-2 years of experience in a supervisory or keyholder role is required, preferably in food service or retail.
• Must have a positive attitude and a genuine passion for customer service.
• Strong leadership, communication, and problem-solving skills.
• Must be reliable, punctual, and able to work effectively in a fast-paced environment.
• FoodSafe Level 1 certification is required (or willingness to obtain it immediately).
• Must be legally entitled to work in Canada.

Compensation:

• Pay Rate: $24.00–$29.00 per hour, based on experience.
• Supplemental Pay: Shared tips.

Benefits:

• Free ice cream and treats on shift!
• Employee discount on all products.
• Opportunities for growth and advancement within the company.
• A fun, positive, and supportive team environment.

Schedule:

• 8-hour shift
• Evening and weekend availability is required.

Pay: $24.00-$29.00 per hour

Expected hours: 40.0 per week

Benefits:

• Discounted or free food
• Paid time off
• Store discount

Work Location: In person