Shift Manager - Operations

Purpose/Objective

Shift Manager Operations will lead and manage the operations team, overseeing the daily activities of the data centre.
This role involves developing operational policies, ensuring compliance with standards, and supporting technology implementation, while also managing the operational budget and providing leadership during critical incidents.

Key Responsibilities of Role

Operational Management: Oversee day-to-day data centre operations, including monitoring, maintenance, and troubleshooting.
Budget Management: Contribute to the development and management of the operational budget.
Policy Development: Develop and implement policies and procedures to enhance operational efficiency and reliability.
Cross-Functional Collaboration: Work with cross-functional teams to integrate new technologies and systems.
Regulatory Compliance: Ensure adherence to industry standards, regulations, and safety protocols.
Data Analysis: Monitor and analyse operational data to identify trends, issues, and areas for improvement.
Capacity Planning: Participate in planning and executing capacity expansions and infrastructure upgrades.
Incident Management: Provide leadership during critical incidents and emergencies, ensuring quick resolution.
Stakeholder Communication: Communicate effectively with stakeholders, providing regular updates on operational performance.
Digital mindset: Champions a digital mindset within the organization to drive innovation and competitiveness.
Keep up with digital and AI advancements to enhance business and maintain competitiveness.
Key Stakeholders - Internal: Site Incharge Operations Internal teams Cross Functional Teams Key Stakeholders - External: Customers, Vendors

Technical Competencies

Budget Management-ACX,Capacity Planning-ACX,Client Relationship Management-ACX,Compliance Management-ACX,Data Analysis-ACX,Incident Management-ACX,Operations Management-ACX,Policy Development-ACX

Qualifications and Experience

Educational Qualification: Bachelor's degree Engineering Work Experience: 6-12 years of experience in managing shift operations of data centres