Shift Manager - Relief

Who we are

At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter. As a Certified B Corp organisation, YHA is committed to responsible business practices that benefit people and the planet

What sets us apart? We're a not-for-profit, membership-based organisation where profits go straight back into improving our properties and creating positive social, cultural and environmental impact.

Our network spans 19 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks. Of course our Brisbane property is one of the most iconic within the network, recognised for its modern facilities, vibrant atmosphere, and prime location overlooking the city.

About the role
As a Relief Shift Manager you are able to support teams across various properties. As a key team member within the Support office, you will support the smooth and efficient operation of the property while helping create positive and memorable experience for our guests.

In this hands-on leadership role working across our network. You will deliver exceptional guest service, support and supervise team members, assist the Assistant Manager and Property Manager with day-to-day operations, and help maintain a safe, welcoming, and inclusive environment for both guests and team members.

This is a full time, salaried position for 6 month contract.

What you’ll get to do at each property you work with

• Promote a friendly and welcoming atmosphere that reflects YHA’s values and mission
• Oversee daily operations including check-ins and check-outs, group movements, activities and events, food and beverage operations, and cleanliness inspections
• Provide hands-on leadership and support to ensure high standards of guest service, presentation, hygiene, and safety are consistently maintained
• Prepare shift reports and communicate relevant operational information to the Property Manager and wider team
• Ensure incidents are reported in a timely manner and in line with company procedures
• Act as the first point of contact in emergency situations, following established protocols and standard operating procedures

What are we looking for

• A positive and proactive leader who enjoys supporting and motivating a team
• Has the flexibility to relocate in short notice
• Experience as a Duty Manager, Shift Manager, Front of House Manager, or in a similar hospitality leadership role
• Strong communication and problem-solving skills with a guest-focused approach
• Ability to work in a fast-paced environment and remain calm under pressure
• First Aid, CPR and RSA Certification are highly regarded
• Availability for rotating 7-day roster
• Applicants must have full working rights in Australia

Our Values
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

• Collaborate, listen and connect
• Care for people and planet
• Create positive experiences
• Always evolving

What's in it for you

• Travel Perks: Free stays across our network – because we love travel as much as our members do!
• Team Adventures: Opportunities to visit other locations for team building and training
• Discounts: Access to benefits at various stores and across the YHA network
• Growth: Professional development and career opportunities throughout YHA
• Cultural Flexibility: Swap standard public holidays for ones that have personal meaning
• Wellbeing Support: For you and your immediate family through our Employee Assistance Program
• Referral Program: Know someone great? We reward successful candidate referrals

Are you ready to help make the world a more connected place? Submit your resume and a cover letter telling us why you're perfect for this role!