Shift Manager - Table Games

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for supervising staff and the overall daily management of a designated shift in the Table Games

  department. Provides oversight for all games, game protection, and overall Table Games operations on their

  shift. Supports, administers and manages operational goals and monitors achievements of performance

  and profit objectives.

• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and

  achieving guest satisfaction.

• Responsible for assisting in the budget process for the department and provides recommendations;

  ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance

  with department and company standards and programs. Ensures customer service standards are followed

  by all team members and addresses issues as they arise.

• Responsible for the overall integrity of daily Table Games operations; provides oversight for the gaming floor.

• Responsible for the accountability of the chips, cards, dice and all other gaming equipment.

• Verifies table inventories and effectively manages table limits.

• Works closely with Vice President/Director to implement and oversee overall strategies for the overall

  engagement, customer service, comp ability, games layout and mix, revenue growth, and expense

  management in order to maximize profitability.

• Monitors chips and cash transactions between dealers and customers and ensures that proper payout

  amounts are paid to customers.

• Maintains and processes all department paperwork, logs, schedules, and communication.

• Responsible for the overall engagement of all team members by addressing and managing team member

  feedback, suggestions, complaints, and grievances.

• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and

  reporting potential issues to management.

• Maintains strict confidentiality in all departmental and company matters.

Experience

Required

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have extensive knowledge of all Table Games and Table Games Operations.
• Must be 21 years of age.

Preferred

• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

Education

Required

• Bachelors or better

Equal Opportunity Employer
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