Shift Scheduling Coordinator (Early morning Shift) -Remote

Reporting to the Roster Coordinator, you will be responsible for managing the day-to-day operations of the service delivery team, ensuring that care workers are effectively scheduled to provide timely and quality support to participants. You will play a key role in promoting high-quality, safe, person-centred, and commercially sustainable care for our growing disability client base.

Key Responsibilities

1. Operational Coordination

• Oversee and coordinate all activities during assigned shifts.
• Ensure all staff are logged in on time and address any missed logins promptly.

2. Workflow Management

• Maintain smooth and efficient workflow throughout the shift.
• Identify and resolve any disruptions in a timely manner.

3. Shift Planning & Coverage

• Develop and manage shift schedules to ensure adequate staffing levels.
• Monitor and identify vacant shifts for the current and upcoming day.

4. Staff Allocation

• Assign duties and responsibilities based on staff skills, availability, and workload.

5. Communication Management

• Act as the central point of contact between staff and internal teams.
• Review and respond to unread messages and missed calls promptly.
• Manage shift cancellations or pull-outs, update the Care Master, and notify relevant stakeholders.

6. Timesheet & Compliance Management

• Ensure all timesheets are generated and up to date.
• Follow up with support workers for timely logouts and completion of case notes where required.

7. Stakeholder Collaboration

• Work closely with internal teams to understand staffing needs and align operations with business objectives.

8. Record Management

• Maintain accurate records of staff availability, leave requests, and work preferences.

9. Service Updates & Escalations

• Inform the Service Coordinator of any cancellations, late starts, or changes in support.

10. Compliance & Standards

• Ensure all schedules comply with relevant labour laws, company policies, and industry standards.

11. Training & Development

• Complete all mandatory training and review all provided resources to stay updated with processes and best practices.

Job Type: Full-time

Pay: ₹22,000.00 - ₹27,000.00 per month

Application Question(s):

• Are you comfortable working the morning shift from 3:00 AM to 12:00 PM?
• Are you comfortable handling phone conversations with the Australian team?
• What is your current notice period?
• What is your current CTC ?
• What are your CTC expectations?

Work Location: In person