Shift Supervisor Cafe

Café Sunday Shift Leader Job Description Overview

We are seeking a dedicated and enthusiastic Café Shift Leader to oversee the daily operations of our café. The ideal candidate will possess a strong background in hospitality and cookery, with a passion for delivering exceptional customer service. This role requires effective leadership skills to manage a diverse team and ensure a high standard of food quality, safety, and service.

Duties

• Supervise daily café operations, ensuring smooth service and high-quality food preparation.
• Lead and manage a team of staff, providing training, support, and motivation to enhance their skills in food production and customer service.
• Delegate tasks effectively to ensure efficiency and accountability within the team.
• Oversee food safety protocols, ensuring compliance with health regulations and maintaining cleanliness throughout the café and surrounding areas.
• Ensure the quality, consistency, and presentation of all food and beverages meet required standards.
• Monitor portion control and product standards to deliver value and customer satisfaction.
• Manage inventory, including ordering supplies, organising and maintaining stock areas, and implementing stock rotation to minimise waste.
• Build and maintain strong relationships with suppliers to ensure reliable and cost-effective stock management.
• Maintain financial responsibilities, including cashing up, reconciling tills, monitoring sales, and controlling costs to maximise profitability.
• Assist with budget management, forecasting, and reporting to senior management.
• Foster a welcoming and customer-focused environment, addressing compliments and complaints promptly and professionally.
• Coordinate staff rotas and manage shift schedules to ensure adequate cover and smooth operations.
• Conduct regular staff meetings and performance reviews to maintain high levels of team engagement and accountability.
• Implement marketing initiatives, seasonal promotions, and local events to enhance café visibility and attract new customers.
• Uphold health, safety, and food hygiene regulations, maintaining accurate compliance records.

Qualifications

• Proven experience in a supervisory or management role within the restaurant, café, or hospitality industry.
• Strong cookery background with knowledge of food preparation, cooking techniques, and menu coordination.
• Excellent leadership skills with the ability to motivate and manage a team effectively.
• Strong organisational skills with the ability to multitask and delegate in a fast-paced environment.
• Familiarity with food safety standards and health regulations is essential.
• Previous experience in hospitality or hotel environments is advantageous.
• Barista experience is a plus, along with knowledge of coffee preparation techniques.
• Exceptional communication skills, both verbal and written, to interact effectively with staff, suppliers, and customers.

If you are passionate about creating memorable dining experiences while leading a dynamic team, we invite you to apply for the Café position.

Pay: £13.00-£15.00 per hour

Expected hours: No less than 7.5 per week

Benefits:

• Company events
• Company pension
• Discounted or free food
• Free parking
• Health & wellbeing programme
• On-site parking

Ability to commute/relocate:

• Lewes BN8 6JD: reliably commute or plan to relocate before starting work (required)

Work Location: In person