Shift Supervisor

Shift SupervisorJob Summary

We are looking for a reliable, responsible, and team-oriented Shift Supervisor to support daily restaurant operations and help ensure excellent customer service, consistent food quality, smooth team performance, and a clean, safe, and organized work environment.

The Shift Supervisor works closely with the General Manager (GM) and team members to ensure daily operating standards are followed, assist with employee training and coaching, address customer concerns, and provide hands-on support in all areas of the restaurant when needed.

Key Responsibilities

Perform daily opening and/or closing shift final inspections to ensure the restaurant is clean, properly stocked, safe, and ready for business or properly closed according to company standards.

Regularly monitor food quality, appearance, freshness, consistency, and taste, and provide immediate feedback and direction to team members when improvement is needed.

Assist team members in any area where support is needed, including:

• Cooking and food preparation
• Prep work
• Cashiering and customer service
• Cleaning and sanitation
• Restocking
• Front-of-house and back-of-house operations

Handle supervisor-level customer feedback, including complaints, questions, and service concerns. Resolve issues professionally and escalate matters to the GM or next-level management when necessary.

Assist with inventory ordering and receiving, including checking deliveries for accuracy, quantity, quality, and condition. Identify and address delivery discrepancies and communicate issues to the appropriate manager or supplier.

Monitor daily work schedules and ensure scheduled tasks and responsibilities are being completed as expected.

Communicate schedule changes, employee requests, staffing concerns, and other scheduling issues to the GM in a timely manner.

Assist the GM with payroll-related questions, corrections, documentation, and other payroll support as needed.

Assign, coordinate, and follow up on weekly and monthly cleaning and maintenance tasks to ensure completion according to company standards.

Conduct new-hire training and provide real-time coaching and feedback to improve employee performance, customer service, food quality, productivity, and compliance with company procedures.

Lead by example by maintaining a professional, positive, and respectful attitude while actively supporting the team during busy periods.

Monitor compliance with company standards for:

• Food safety and sanitation
• Customer service
• Food quality and preparation
• Cash handling
• Cleaning and organization
• Workplace safety
• Employee procedures and daily operating standards

Identify operational problems, supply shortages, equipment issues, or other concerns and communicate them to the GM promptly.

Work with the GM to complete special assignments, projects, operational improvements, and other duties as directed by management.

Qualifications & Skills

• Previous restaurant, food service, cashier, line cook, or team leadership experience preferred
• Strong communication and interpersonal skills
• Reliable, responsible, and dependable
• Ability to lead and motivate team members by example
• Strong attention to food quality, cleanliness, organization, and customer service
• Ability to make sound decisions and solve problems during a busy shift
• Ability to provide constructive feedback and coaching
• Ability to remain calm and professional when handling customer or employee concerns
• Basic understanding of inventory, scheduling, and cash-handling procedures
• Basic computer and administrative skills preferred
• Ability to work effectively in a fast-paced restaurant environment
• Ability to stand, walk, bend, reach, and lift supplies as required
• Willingness to work flexible shifts, including opening and/or closing shifts as needed

Ideal Candidate

• A dependable leader who takes ownership of the shift
• Customer-focused and committed to providing excellent service
• Leads by example and is willing to work alongside the team
• Detail-oriented and takes pride in food quality and restaurant cleanliness
• Able to identify problems and take appropriate action
• Comfortable giving clear direction and constructive feedback
• Proactive about communicating issues to the GM
• Organized and able to prioritize tasks during busy periods
• Supportive and respectful toward team members
• Willing to step into any restaurant position when additional support is needed

Position Expectations

The Shift Supervisor is responsible for helping ensure that each shift runs smoothly, safely, and according to company standards. This position serves as a key link between the restaurant team and the GM and is expected to actively supervise operations while also providing hands-on support.

The Shift Supervisor is expected to maintain high standards for food quality, customer service, cleanliness, employee performance, and daily operations. The position requires strong leadership, communication, accountability, and the ability to respond quickly and professionally to operational needs throughout the shift.

Pay: $20.00 - $25.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Work Location: In person