SHIFT SUPERVISOR

SHIFT SUPERVISOR at BALI FLOATING COMPANY

Shift Schedule: 6 days a week 6am-2pm or 12pm-8pm

Benefits:

• profit share pool bonus, on time bonus, milestone bonus

• BPJS

• Free English classes

MAIN JOB RESPONSIBILITY:

• Supervising and supporting operational team during shift

• Overseeing all deliveries of the shift are delivered on time and with no mistakes

• Communicate order updates to customers on WhatsApp and make sure they receive 5 star service from all teams

• Prepare next shift for smooth transition and order execution

JOB DESCRIPTION:

Order Fulfillment

* Oversee all deliveries during your shift

* Ensure on-time delivery and basket pickup

* Double-check locations, timing, and customer details

* Communicate with customers professionally and solve issues immediately

* Coordinate kitchen and delivery teams

* Prevent mistakes before they happen

Order Prep Supervision

* Setup the next shift for success

* Confirm all items are fully prepared

* Ensure sufficient stock for all orders

* Support kitchen and delivery team with preparation

* Double-check all prep work personally

* Send order confirmations to ALL confirmed next-day customers

* Update Google Calendar accurately

Supervision of Kitchen, Delivery Teams and Customer Service

* Supervise kitchen and delivery team workflow and standards

* Ensure food quality and presentation meet company standards

* Monitor delivery team readiness and punctuation

* Support kitchen during high-volume prep

* Support delivery team if short-staffed or delayed

* Monitor customer service team to ensure all customer inquiries are answered

* Maintain team morale and discipline

* Provide real-time feedback and corrections

Requirements:

• 1-2 years supervisor experience in a fast-paced food service or hospitality environment.

• Proficient in English (written and spoken)

• Understands luxury customer expectations