Shift Supervisor

SHIFT SUPERVISORFiLLi Café | Marylebone

Full-time | Marylebone, London

Be part of the FiLLi journey.

FiLLi Café is more than just chai. We are building a modern café experience around great products, great hospitality and great people.

We are looking for an experienced Shift Supervisor to join our Marylebone team — someone who knows what it takes to run a busy café, enjoys being on the floor, and can confidently take ownership of a shift from start to finish.

This is a role for someone who already understands both Front of House and Back of House operations and is ready to play a key role in delivering the FiLLi experience every day.

THE ROLE

As Shift Supervisor, you will be the leader on the floor during your shift.

You will work closely with the team to make sure service is smooth, standards are high and every customer receives the experience FiLLi is known for.

You'll be expected to be hands-on — whether that's supporting the bar during a rush, helping the FOH team manage a busy service, checking BOH preparation, resolving a customer issue or making sure the café is ready for the next shift.

You won't just supervise the team — you'll lead from the front.

Your responsibilities will include:

• Taking ownership of the café during your shift.
• Leading, motivating and supporting the FOH and BOH team.
• Coordinating service during busy periods and keeping the operation running smoothly.
• Ensuring FiLLi's drinks, food and service standards are consistently delivered.
• Understanding and managing the full FOH and BOH operation.
• Supporting bar, till, floor and kitchen operations when required.
• Delegating tasks effectively and keeping the team focused and productive.
• Maintaining high standards of cleanliness, food hygiene and presentation.
• Managing opening and closing procedures.
• Monitoring stock, wastage, portion control and daily operational requirements.
• Handling customer feedback and resolving issues professionally.
• Supporting training and development of team members.
• Communicating operational issues and opportunities to the Café Manager.
• Ensuring company procedures and standards are followed throughout the shift.
• Setting the standard through your own attitude, energy and work ethic.

WHO WE'RE LOOKING FOR

We're particularly interested in candidates who are already working as a Shift Supervisor, Team Leader, Assistant Manager or Senior Supervisor within a busy café, restaurant or hospitality environment.

You should:

• Have proven experience leading a hospitality team.
• Have a strong understanding of both FOH and BOH operations.
• Be confident managing a busy service and making decisions under pressure.
• Know how to organise people, prioritise tasks and keep service moving.
• Have excellent customer service and communication skills.
• Be commercially aware and understand the importance of sales, wastage, labour and stock control.
• Take genuine pride in food, drinks, cleanliness and presentation.
• Be comfortable working hands-on alongside the team.
• Be confident dealing with customer complaints and operational challenges.
• Be reliable, organised and able to take ownership.
• Have a positive attitude and the ability to bring energy to the team.
• Be flexible to work weekends and peak trading periods.

Most importantly...

We want someone who sees the café as their own during their shift.

Someone who doesn't wait to be told what needs doing.

Someone who spots an issue before it becomes a problem.

Someone who can step into the bar, support the kitchen, help the FOH team, speak to a customer and lead the team — sometimes all within the same hour.

WHAT YOU'LL BRING TO FiLLi

At FiLLi, we care about energy, hospitality, standards and people.

You'll have the opportunity to work in a growing brand where your contribution genuinely matters.

You'll be joining a team where we want people to grow with the business, take on responsibility and develop their leadership skills as FiLLi continues to expand.

If you're ambitious, hands-on and passionate about hospitality, we want to hear from you.

READY TO JOIN FiLLi?

If you believe you have the experience, energy and leadership skills to make a difference at FiLLi Café Marylebone, send us your CV and tell us a little about yourself and why you would be a great fit for FiLLi.

FiLLi Café — Chai. Culture. Community.

Pay: £12.71-£14.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• Discounted or free food
• Employee discount
• Store discount

Work Location: In person