Shift Supervisor

Job Overview

We are seeking a dynamic and motivated Shift Supervisor to lead our retail team with energy and enthusiasm. In this pivotal role, you will oversee daily operations, ensure exceptional customer service, and manage team performance to achieve sales goals. Your leadership will inspire a positive environment, streamline processes, and uphold company standards. This position offers an exciting opportunity for a proactive individual who thrives in a fast-paced retail setting and is passionate about developing team members and driving restaurant success.

Duties

• Supervise daily activities, ensuring smooth operations during your shift.
• Lead, motivate, and develop team members through coaching, training, and performance management.
• Oversee customer service interactions to ensure a positive dining experience and resolve any issues promptly.
• Manage inventory levels, assist with merchandising, pricing strategies, and stock replenishment to maximize sales.
• Handle cash register operations including cashiering, cash handling, and POS (Point of Sale) system management accurately.
• Coordinate recruiting efforts by participating in interviewing potential candidates and onboarding new employees.
• Monitor safety protocols, enforce policies, and conduct regular safety inspections to maintain a secure environment.

Skills

• Proven supervising or team management experience within retail or customer service environments.
• Strong communication skills with the ability to effectively interact with customers and team members in multiple languages if bilingual or multilingual.
• Excellent organizational skills to manage time efficiently across various responsibilities such as payroll, bookkeeping, and administrative tasks.
• Proficiency in POS systems, merchandising tools, and basic math for pricing and sales calculations.
• Demonstrated leadership qualities including negotiation skills, training & development capabilities, and the ability to motivate others.
• Experience in recruiting, interviewing, and onboarding new staff members.
• Knowledge of marketing strategies, sales management techniques, budgeting practices, and store management principles.
• Exceptional customer service skills coupled with phone etiquette and professional communication abilities.

Join us as a Shift Supervisor where your energetic leadership will make a real difference! We value proactive individuals who are eager to grow their retail management expertise while fostering an engaging shopping environment for our customers. If you’re passionate about leading teams and delivering outstanding service in a vibrant retail setting, we want to hear from you!

Pay: $17.60-$20.00 per hour

Expected hours: 20.0 – 25.0 per week

Benefits:

• Store discount

Experience:

• Supervising: 2 years (preferred)

Work Location: In person