Shift Supervisor

About SNAP Rentals
Snap Rentals is a New Zealand car rental company with locations across the country. We focus on doing things simply better - providing reliable vehicles, fair pricing, and friendly service to help make every customer’s journey easy.

About the role
The Shift Supervisor helps keep the depot running smoothly, with a primary focus on leading and supporting our weekend team. You’ll oversee day-to-day operations, support and guide team members, and ensure our Snap Rentals standards, processes and customer service are consistently delivered.

This is a hands-on leadership role, with time spent across both the CSR and grooming teams. You’ll lead by example, jump in where needed, and help ensure the operation runs efficiently while providing a great experience for our customers.

The position is initially offered on a fixed-term basis. However, there may be opportunities for the contract to be extended or for you to move into another role within the wider team. We’re always keen to retain great people, and where there’s a strong fit for both the individual and the business, we’ll look at opportunities to continue working together.

Why choose us?
We’re not your typical organisation. At SNAP, we recruit with intention, invest in our people and are always looking for ways to be better. We partner with OCP, a professional services organisation that offers support across a range of needs, while Givenwell gives you a monthly wellbeing allowance to put yourself first and try something you’ve always wanted to do. And we’re proud to be recognised with a Gold Badge from Best Places to Work, while being shortlisted for the ultimate award.

What you will be doing

• Take overall responsibility for day-to-day branch operations in the Branch Manager’s absence, ensuring work is completed efficiently and to required timeframes.
• Deliver excellent customer service, support CSR decision-making within company policies and procedures, and meet or exceed sales targets.
• Train and guide new CSRs, support the grooming team, and work with the Grooming Bay Supervisor to improve systems, productivity and overall performance.
• Ensure all vehicles meet required safety, cleanliness and grooming standards, with vehicle check sheets completed. Maintain a clean and tidy grooming bay and reception area, and drive the shuttle when required.
• Ensure health and safety, critical processes, compliance requirements, balance dues and additional fees are managed correctly. Escalate issues to the Branch Manager as needed and consistently advocate for Snap Rentals’ brand, culture and values.

What you can bring to the table

• Previous experience in the car rental industry is required, with RCM knowledge highly desirable.
• Motivate, guide and support the team to achieve branch goals while demonstrating strong leadership and Snap Rentals values.
• Deliver exceptional customer service and ensure work consistently meets company standards.
• Take ownership, manage workloads effectively, use initiative and find practical ways to improve how we work.
• Communicate confidently, work collaboratively, use company resources responsibly and maintain a professional approach at all times.