Shift Supervisor

About the role

This role involves leading and managing coffee shop operations with responsibility for the store management team. You will ensure consistent delivery of high-quality coffee and provide genuine, warm, and professional customer service.

Key responsibilities

• Lead the store operations team to maintain focus on delivering quality coffee and excellent customer service
• Assist the store manager with weekly and monthly scheduling, ensuring appropriate staffing levels during peak hours and maintaining operational standards
• Support sales growth, new product launches, coffee production efficiency and consistency, store cleanliness, product displays, equipment maintenance, product and membership recommendations, cashier operations and customer service
• Complete shift management tasks assigned by the store manager and support key operational targets including staff deployment, cost control, inventory management, food safety and incident handling
• Assist the store manager and training department in training new baristas and trainee baristas, developing team members' coffee operation skills, knowledge and store operations capabilities
• Monitor and maintain coffee and beverage quality, efficiency and consistency to ensure all products meet brand standards and food safety compliance
• Assume store management responsibilities during the store manager's absence or off-duty periods

About you

• Experience working as a shift supervisor or assistant manager in Singapore's food and beverage or coffee industry, with familiarity of Singapore's local employment, tax and food safety regulations
• Bilingual communication skills in Mandarin Chinese and basic English to serve Singapore's diverse customer base
• Experience in new store openings or flagship store preparations is preferred
• Basic store management experience and capabilities in staff deployment, scheduling, inventory management, cost control and employee training
• Excellent customer service awareness, stress management ability, enthusiasm, conscientiousness and proactive service mindset
• Diploma or higher qualification
• Minimum two years of experience as a store manager or shift supervisor in coffee, food and beverage service, retail or chain service industries
• Proficiency in Microsoft Office software for store reporting and documentation