Shift Supervisor

Job Overview

Looking for fun, high energy Supervisor who wants to lead an awesome team with The Baked Bear at Sawgrass Mills Mall!

• Lead training of all new employees, according to company policies
• Bake cookies according to store procedures
• Assist Bakery Manager with mixing cookies, according to company's recipes
• Supervise Team Members and be a true leader for the Team Members
• Facilitate during rushes to make sure everything is running smoothly
• Effectively resolves customers issues
• Assist with coordinating catering orders
• Hosts special events and catering events
• Open and close the store in accordance with store operations guidelines
• Operates the POS system and cash register properly with each transaction
• Responsible for keeping the counters and surrounding areas clean using proper cleaning procedures
• Adheres to all company policies in a professional and timely manner
• Ensures store is compliant with health regulations and standards at all times and follows safety procedures.
• Organizes and coordinates fulfillment of online and delivery orders
• Greets customers in a courteous manner as they enter the store
• Takes orders and prepares menu items promptly and in accordance with customer requests.
• Maintain a valid ServSafe Certification
• Other duties, as assigned

Qualifications:

• To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.
• You must be professional, punctual, and demonstrate exceptional customer service and multi-tasking skills.
• Bubbly, outgoing personality and positive attitude
• Strong communication and listening skills
• Strong Leadership skills
• Able to resolve conflicts quickly and effectively
• Excellent customer service skills
• Be able to lift up to 50 pounds
• Ability to stand for extended period of time
• Ability to work in a fast-paced environment and work well under pressure

Job Types: Full-time, Part-time

Pay: $18.00 - $25.00 per hour

Expected hours: 30.0 – 45.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Application Question(s):

• Do you have experience mixing cookies from scratch?
• Please indicate the best phone number to reach you?

Education:

• High school or equivalent (Preferred)

Experience:

• Supervising: 1 year (Preferred)
• Baking: 1 year (Preferred)

License/Certification:

• ServSafe (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person