Shift Supervisor

Job Summary:

As a Supervisor at Harvey’s, you play a key leadership role in supporting daily operations, maintaining service standards, and guiding team performance. You will help oversee shifts to ensure smooth execution across all dayparts — opening, midday, and closing — while maintaining an exceptional guest experience through hands-on support, coaching, and operational focus. Full availability and strong leadership skills are essential.

Key Responsibilities:

Team Leadership & Guest Experience:

• Lead by example in delivering friendly, engaging service and high-quality food.
• Support team onboarding, training, and performance coaching.
• Monitor service flow and jump in as needed to resolve bottlenecks and ensure guest satisfaction.
• Handle guest concerns professionally and promptly, escalating issues when appropriate.

Operations & Shift Management:

• Supervise assigned shifts, ensuring operational checklists and standards are met.
• Delegate and monitor team responsibilities across all workstations (grill, garnish, cashier, drive-thru, etc.).
• Conduct food safety and sanitation checks throughout the shift.
• Complete opening and/or closing procedures in accordance with brand and safety standards.

Administrative Support:

• Assist in monitoring inventory and restocking to ensure shift readiness.
• Operate and oversee POS functions, including cash handling and shift reconciliations.
• Communicate shift handover updates and team performance highlights to management.

Opening Duties (As Scheduled):

• Lead pre-shift setup, including equipment checks, food prep, and team briefings.
• Ensure cleanliness and readiness across all areas of the restaurant.
• Perform temperature logs and sanitation verifications.

Closing Duties (As Scheduled):

• Oversee the full shutdown of operations, ensuring cleanliness and security.
• Conduct final walkthroughs, equipment checks, and reporting procedures.
• Support team in end-of-day cleaning and organizing tasks.

Qualifications:

• Previous experience in a quick-service or fast-paced restaurant environment is required.
• Prior leadership, key-holder, or supervisory experience is a strong asset.
• Must have full availability across various shift types (early morning, midday, evenings, weekends, and holidays).
• Able to lift up to 25 lbs and remain on your feet for extended periods.
• Strong communication, time management, and problem-solving skills.
• A hands-on leader with a positive attitude and team-first mentality.

What We Offer:

• Competitive wages
• Flexible full-time or part-time scheduling
• Opportunities for advancement into management roles
• Employee meal discounts

Harvey’s is an equal opportunity employer and is committed to building an inclusive and diverse workplace. If you’re a team player who thrives in a leadership role and enjoys a fast-paced environment, we’d love to hear from you.

Apply today and take the next step in your restaurant leadership career with Harvey’s!

Job Types: Full-time, Part-time

Pay: From $18.70 per hour

Ability to commute/relocate:

• Sarnia, ON N7S 1P6: reliably commute or plan to relocate before starting work (required)

Experience:

• Leadership: 1 year (preferred)

Work Location: In person