Shift Supervisor

Shift Supervisor:

Our Hourly Shift Supervisors not only have an appetite for bottomless fun & compassion for our crazy loyal guests, they manage day to day operations of the restaurant during scheduled mid and closing shifts under the supervision of exempt management. Candidates and current Team Members who demonstrate our B.U.R.G.E.R values may be selected by exempt management for the Shift Supervisor position and will undergo on-the-job training for specific management tasks and leadership growth. As a part of the leadership team, they are an ambassador of Company & Brand Equity Standards to ensure the loyalty of our guests and profit maximization. They are master resolvers with guest interactions, driven to optimize profits, and ensure product quality and restaurant cleanliness. Candidates and current Team Members selected for this role may work in this position as well as other hourly roles they are certified in and are scheduled based upon restaurant need.

At Red Robin, we believe the responsibilities of a Shift Supervisor should also represent our BURGER values:

Bottomless Fun

• Be a champion of culture and bottomless fun while positively impacting revenue & being a role model while supporting Red Robins B.U.R.G.E.R Values.

• Have a cheerful spirit while also influencing and adhering to all company standards and policies including the code of conduct, attendance, dress code and appearance policy.

Unwavering Integrity

• Do the right thing, even when it’s tough or no one is looking: adhere to federal, state and local laws in addition to company policy, protect company assets, and hold Team Members accountable to these standards.

• Assist team member’s adherence to company cash handling and payment processing procedures.

• Regulate compliance with liquor service, wage and hour laws, break requirements and other laws where applicable.

• Maintain our gold standard by completing all record keeping and administrative tasks related to operating, and closing the restaurant as directed by Salaried Managers.

Relentless Focus on Improvement

• Since we are always striving to be better, support the achievement of sales by ensuring guest satisfaction and prompt problem resolution to meet our guests needs

• Achieve labor and cost objectives by executing against established plans in these areas.

• Optimize profit by utilizing labor efficiently and portioning correctly, minimizing waste, etc.

Genuine Spirit of Service

• Unbridled hospitality and personal connections are in our DNA - exercise good judgment and decision-making skills and provide Team Member support.

• We believe in a total team mentality, expect to spend time performing FOH/ HOH functions and other duties assigned by exempt management including food preparation, cooking, cleaning, serving and greeting our crazy loyal guests.

Extraordinary People

• Remarkable people make us better: Red Robin Shift Supervisors are responsible for motivating & leading Team Members to provide world class Guest experiences and recognizing those Team Members who do.

• Emphasize safety, sanitation and security awareness, and ensure that Team Members are properly executing safe behaviors.

Recognized Burger Authority

• Maintain food quality standards for the restaurant – because nobody does burgers as well as we do.

• Make sure we are the gold standard in taste, quality, and presentation by complying with OSHA, local health and safety codes as well as Company safety and security policies.

• Ensure Team Members avoid cross contamination, improper food handling and/or storage practices, etc., through proper training and supervision.

Sounds Great! What’s the catch?

• Must be at least 21 years of age.

• Minimum of 6 months full service restaurant experience preferred.

• High school diploma or equivalent required, some college preferred.

• Serv Safe certified preferred.

• Must be able to work a flexible schedule including opening, closing, weekends and holidays. Reliable transportation required.

• Must wear personal protective equipment as required by Red Robin and or mandated by local Health and Safety Departments.

Superhuman powers not required, but you should expect:

• Lifting to 10lbs frequently and up to 50lbs occasionally; Lifting overhead frequently.

• Color and depth perception required for vision. Needs both near and far vision.

• Twists and reaches regularly. Grasps objects to move or manipulate them frequently.

• Stands and walks constantly.

• Listen to and comprehend Team Members and guests over background & equipment noise.

• Frequent hand washing required.

• Exposure to cleaning chemicals, heat and a/c, & freezer.

• Expect to work with computers, iPad technology for inventory, calculators, copy machines, printers, desk supplies, cash drawers, food products and cooking equipment.

• Business maturity and an ability to effectively supervise peers.

• Good oral and written communication skills. Basic business math and accounting skills.

Be better for being here as a Red Robin Team Member and enjoy:

• Flexible work schedules

• A great place to work and make friends

• Referral bonuses for bringing new members to our team

• Eligible for 401(k) retirement plan (if qualified)

• Discounts on Red Robin food

• Awesome discounts on great things like computers, cell phone plans, event tickets (concerts, sports, events, etc...) & more

• Fun and free events for our trainers

• Not required to purchase uniform – appropriate black shirt and dark jeans are all you need

• Closed on Thanksgiving and Christmas

Red Robin is an equal opportunity and e-verify employer, committed to a diverse workforce. Red Robin independent franchisees each hire their own employees and establish their own terms and conditions of employment, which may differ from those described.