Shift Supervisor

Key responsibilities

Running the shift

• Able to open or close the café.
• Run pre-shift briefings and assign stations and breaks.
• Keep service moving during peak times.
• Check food quality, presentation and speed of service.
• Keep the café clean, tidy and set up to brand standards.

Team leadership

• Guide and support staff during the shift.
• Train new team members and give on-the-spot coaching.
• Make sure breaks, uniforms and hygiene standards are followed.
• Report staffing issues, lateness or performance concerns to the Café Manager.

Customers

• Greet customers and handle questions or complaints calmly and professionally.
• Resolve problems on the spot where you can, and escalate when needed.
• Make sure orders go out correctly and on time.

Skills and experience

• 1+ years in hospitality, ideally with some supervisory experience.
• Strong wait staff skills.
• Confident leading a team on shift.
• Good communicator who stays calm under pressure.
• Reliable and punctual.
• Availability for weekends and public holidays.

Pay: $20.00 – $30.00 per hour

Expected hours: 15.0 – 30.0 per week

Work Location: In person