Shift Supervisor

SHIFT SUPERVISOR

Company: Frostee Global Food Corporation (llaollao)
Location: SM Calamba

Job Summary

Frostee Global Food Corporation is looking for a reliable, proactive, and results-driven Shift Supervisor to join our Llaollao team at SM Calamba. The Shift Supervisor will oversee daily store activities during assigned shifts, provide leadership and guidance to team members, ensure excellent customer service, and maintain high standards of product quality, food safety, and store operations.

Key Responsibilities

• Lead and oversee team members during assigned shifts to ensure smooth and efficient store operations.
• Assign tasks, monitor staff performance, and ensure responsibilities are completed properly and on time.
• Train, coach, and motivate team members to achieve service, productivity, and performance standards.
• Ensure proper preparation and handling of products while maintaining quality and consistency.
• Monitor store cleanliness, sanitation, food safety, and overall store presentation.
• Provide excellent customer service and handle customer inquiries and concerns professionally.
• Supervise POS operations, order processing, and payment transactions to ensure accuracy.
• Conduct cash counts, sales reconciliation, and prepare or submit required shift reports.
• Monitor inventory, stock movement, and product consumption to prevent shortages, waste, and inventory discrepancies.
• Ensure all team members comply with company policies, standard operating procedures, uniform, and grooming requirements.
• Communicate operational, customer, inventory, and staffing concerns to the Store Manager or Management.

Qualifications

• Bachelor’s degree in Food Service Management, Hospitality Management, Business Administration, or a related field.
• At least 1 year of supervisory or leadership experience in food service, restaurant, F&B.
• Strong leadership, communication, and interpersonal skills.
• Good problem-solving, decision-making, and organizational abilities.
• Knowledge of food safety, sanitation, inventory management, and basic store operations.
• Customer-focused, dependable, organized, and results-oriented.
• Able to effectively lead a team and manage multiple tasks in a fast-paced environment.
• Willing to work on shifting schedules, weekends, and holidays.
• Flexible, hands-on, and willing to support various store operations when needed.

Benefits:

• Promotion to permanent employee

Work Location: In person