Shift Supervisor

Shift Supervisor – Pizza Restaurant

We’re looking for an experienced, confident and reliable Shift Supervisor to join our team at Doctor Dough, an independent pizza restaurant.

This is a hands on role for someone who enjoys hospitality, takes pride in delivering great customer service and is comfortable taking responsibility for running a busy restaurant shift.

You’ll be responsible for leading the front of house team, keeping service running smoothly and making sure both customers and staff have a great experience.

Key Responsibilities

● Supervising and leading the front of house team during service

● Welcoming customers and providing excellent customer service

● Taking orders, serving food and drinks and assisting on the floor when needed

● Preparing basic cocktails and managing bar service

● Delegating tasks and ensuring staff are working efficiently

● Opening and closing the restaurant, including cashing up

● Handling customer queries, complaints and requests professionally

● Training and supporting new team members

● Maintaining high standards of cleanliness, organisation and presentation

● Monitoring stock levels and ensuring the bar and restaurant are properly stocked

● Working closely with the kitchen team to ensure efficient service

● Ensuring food hygiene, health and safety standards are followed

What We’re Looking For

● Previous restaurant or hospitality supervisory experience is preferred

● Strong front of house experience in a restaurant, pub or similar environment

● Ability to make basic cocktails and confidently serve drinks is essential

● Confident leading a team and taking responsibility for a shift

● Excellent communication and customer service skills

● Reliable, punctual and well organised

● Able to stay calm and make decisions under pressure

● Comfortable working in a fast paced environment

● Strong attention to detail and cleanliness

● Willing to lead by example and get stuck in wherever needed

● Availability to work evenings and weekends

About You

We’re looking for someone who doesn’t just supervise from the sidelines but actively leads by example.

You’ll be the person making sure customers are looked after, staff know what they’re doing and the restaurant is running efficiently.

You’ll need to be confident taking charge when management isn’t present, while maintaining a friendly, positive atmosphere for the team.

Job Details

Job Title: Shift Supervisor Front of House

Pay: £14.00–£16.00 per hour

Contract: Zero hours contract

Schedule: Evenings and weekends, including Friday and Saturday shifts

Location: 19 Devonshire Road, W42EU

Pay: £14.00-£16.00 per hour

Benefits:

• Discounted or free food
• Employee discount

Work Location: In person