Shift Supervisor

Job Summary

Fenix Restaurant and Bar, Manchester is seeking a responsible, organised, and customer-focused Shift Supervisor to support daily restaurant operations. The successful candidate will help lead the team during shifts, maintain high standards of customer service, coordinate staff duties, and ensure the restaurant operates smoothly. The ideal candidate will have strong communication skills, leadership abilities, and the confidence to make decisions in a busy hospitality environment.

Job Description

• Supervise daily restaurant activities and support smooth shift operations.
• Assist the management team with organising staff duties and responsibilities.
• Welcome customers and help ensure they receive friendly, professional service.
• Support team members during busy periods and help maintain service standards.
• Monitor staff performance and encourage teamwork and professionalism.
• Coordinate staff breaks and allocate tasks throughout the shift when required.
• Help manage customer bookings, seating arrangements, and service flow.
• Respond to customer enquiries and handle complaints professionally.
• Communicate with kitchen and front-of-house teams to ensure efficient service.
• Check that dining areas, service stations, and customer spaces remain clean and organised.
• Support payment and cash-handling procedures where required.
• Monitor stock levels and report shortages to the appropriate manager.
• Ensure staff follow food hygiene, health and safety, and workplace procedures.
• Assist with staff training and the induction of new team members.
• Support opening and closing duties and communicate shift updates to management.
• Complete other reasonable duties required for effective restaurant operations.

Qualifications

• Previous experience in hospitality, food service, or customer service is preferred.
• Previous supervisory or team-leading experience is an advantage.
• Strong communication and interpersonal skills.
• Ability to guide, support, and motivate colleagues.
• Good organisational and time-management skills.
• Customer-focused attitude and professional manner.
• Understanding of food hygiene and workplace health and safety.
• Ability to resolve problems calmly and effectively.
• Reliable, punctual, and comfortable taking responsibility.
• Flexibility to work shifts, including evenings, weekends, and bank holidays when required.

Pay: £16.00-£25.00 per hour

Expected hours: 35.0 per week

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee assistance programme
• Employee discount
• Free parking
• Health & wellbeing programme
• Referral programme
• Sick pay

Work Location: In person