Shift Supervisor

Position Summary:

The Shift Supervisor, under the direction of the Restaurant Manager, is responsible for supervising restaurant operations and personnel, and fill-in where necessary making sure the restaurant is operating in accordance with Benihana processes, standards and policies.

Essential Functions and Responsibilities:

• Oversees and manages all areas of the restaurant and makes final decisions on guest service issues when Restaurant Manager is not present or unavailable.
• Investigates and resolves food quality and service complaints. Communicates with guests and employees to solve problems and ensures complete guest satisfaction.
• Inspects dining room, food receiving, preparation, production and storage areas to ensure health and safety regulations are being adhered to at all times.
• Supervises cleaning and maintenance of equipment and other services.
• Maintains appropriate restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Ensures good safety practices of employees and guests throughout the restaurant. Assists in the maintenance of proper emergency and security procedures.
• Actively participates and assists with leading store level events, initiatives and/or marketing activities.
• Follows all federal, state and local laws, codes and regulations outlined in the Employee Handbook.
• Ensures sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Ensures consistent high quality of food preparation and service.
• Supervises inventories.
• Supervises portion control and quantities of preparation to minimize waste.
• Ensures the receipt of all orders to verify correct quantities and pricing.
• Conduct reconciliations and safe counts to ensure all cash is accounted for and documented pursuant to the Company’s cash handling policies.
• Adheres to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
• Provides direction to employees regarding operational and procedural issues.
• Responsible for the supervision of staff, including but not limited to; servers, server assistants, host/esses, barbacks, bartenders, bus persons, cashier, chefs, cook, delivery personnel, dishwashers, food runners, sushi chefs, kitchen helpers, sushi helpers, etc.
• Other duties as assigned.

Skills/Knowledge:

• Proficiency in food planning and preparation, purchasing, sanitation, security, personnel management, recordkeeping, and preparation of reports.
• Possess excellent basic math skills and have the ability to operate a POS system.
• Intermediate Microsoft Suite computer skills required (Word, Excel, PowerPoint, etc.)

Experience and Education:

• High School Diploma or GED Equivalent.
• College degree in hospitality management or related field preferred.
• Minimum of six (6) months in a leadership position at Benihana with good performance and positive results.
• Previous experience in teppanyaki style restaurant highly desirable.
• Service Safe certified; alcohol service certified preferred.
• Any equivalent combination of education and experience may also be considered.
• Must possess a valid driver’s license.
• Must be eligible to work in the United States.
• Must agree to a background and credit check.

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