Shift Supervisor

Core Responsibilities:

• Team Leadership: Supervise, coach, train, and motivate crew members during shifts.
• Operations & Service: Monitor speed of service, eliminate bottlenecks, and ensure accurate order fulfillment.
• Quality & Safety: Maintain food safety, sanitation, temperature controls, portioning, and product rotation standards.
• Customer Relations: Handle customer complaints or special requests quickly and professionally.
• Administrative Support: Assist management with cash handling, opening/closing duties, inventory, and stocking.
• Hands-On Support: Step in to work front-counter, drive-thru, or kitchen/grill stations as needed.

Requirements & Qualifications:

• Experience: Typically requires 3 to 12 months of high-volume fast-food or quick-service restaurant (QSR) experience, with prior leadership or supervisory experience preferred.
• Education: High school diploma, GED, or equivalent is frequently required.
• Certifications: Ability to obtain or hold a ServSafe certification may be requested.
• Physical Demands: Ability to stand and walk for long periods, work in varying temperature ranges, and lift up to 50 pounds.
• Availability: Flexible schedule, including nights, weekends, and holidays.