Shift Supervisor

Who We Are MilkShake Factory has been perfecting handspun shakes and premium chocolates since 1914. Our new Preston Valley location is locally owned and operated — and we're bringing the best milkshakes and chocolate North Dallas has ever seen. No fryers. No grease. Just desserts, community, and a team worth showing up for. The Role You're the one who keeps the shift humming. As Shift Supervisor, you lead the floor — opening, closing, coaching team members, and making sure every guest leaves happy. You're not just following the recipe. You're setting the standard. What You'll Do

• Own your shift: open/close, floor leadership, and team direction
• Train, coach, and give real-time feedback to team members
• Drive sales through sampling, upselling, and genuine enthusiasm for the product
• Craft high-quality shakes, sundaes, and dipped chocolates to standard — every time
• Handle customer concerns with calm and professionalism
• Manage cash, food safety, and store organization with accuracy and care
• Keep the manager informed on team performance and anything worth flagging

What We're Looking For

• Previous customer service experience required; leadership or supervisory experience preferred
• You read the room — you can adjust the team based on how busy it is
• Strong communicator, calm under pressure, and reliable 
• Cash-handling experience and attention to detail
• Flexible availability including weekdays, evenings, weekends, and holidays
• HS diploma or GED; able to stand for extended periods and lift up to 25 lbs

Why This Job

• Chill dress code, great team, real community
• No grease and no fryers
• Grow into management — we promote from within and mean it
• Become a chocolate expert (seriously, other chocolate will never hit the same)
• Get in early - we're opening our first North Dallas location and you'd be part of building from scratch

Locally owned. Nationally backed. Come shake things up!