Shift Supervisor

POSITION OVERVIEW

At the MilkShake Factory, our team is the heart of everything we do. Since 1914, our family’s passion for chocolate has been passed down through generations — and today, we’re Pittsburgh’s premier destination for handspun shakes, craft sundaes, and gourmet chocolates.

We’re looking for a motivated Shift Supervisor who brings energy, accountability, and a team-first mindset to every shift. This role is ideal for someone who thrives in a fast-paced retail environment, leads by example, and takes pride in creating smooth, successful shifts from start to finish.

Our Shift Supervisors keep things spinning and shaking during scheduled shifts. Shift Supervisors work alongside and lead team members to meet or exceed shift goals while maintaining a fun and professional retail environment. They are trained to have a strong understanding of the company, culture, and team with a focus on providing an unforgettable experience for every customer.

ESSENTIAL FUNCTIONS

• Bring your A-game to MilkShake Factory and champion our culture with excellence and integrity. Take charge of opening and closing duties, both solo and by rallying the team.
• Dive into Team Member training, providing clear feedback and coaching vibes.
• Keep the store managers and owners in the loop on Team Member performance.
• Amp up the customer's love as a brand advocate, showing genuine enthusiasm and top-tier customer service.
• Boost those sales with your creative flair-sampling, product recommendations, and subtle upselling moves.
• Master the art of crafting high-quality milkshakes, sundaes, and dipped chocolates while sticking to the recipe and presentation standards.
• Keep that cool demeanor intact when smoothing out customer complaints.
• Stay on top of the game by organizing work and sales areas, from stockrooms to coolers and freezers.
• Dive into the retail magic, prepping the environment for promotions with seasonal vibes, rotating products, and killer signage.
• Cash wizardry? Check. Ensure the team follows cash management policies flawlessly.
• Safety first! Execute all tasks with a safety mindset.
• Drive positivity. Support a collaborative, positive, enjoyable working environment for team members, while maintaining high standards.
• Stay on top of food safety and quality, reporting anything fishy to the store manager.
• Most importantly - have fun while creating unforgettable experiences!

Requirements:

• Strong communication, interpersonal skills and exceptional customer service skills
• Proven ability to work in a fast-paced team environment while demonstrating leadership and delegation skills
• Experience supervising or management experience within the retail industry, particularly in front of house team supervision
• Ability to judge and appropriately react to business activity to ensure labor management
• Ability to multitask and thrive in a busy, dynamic environment.
• Attention to detail and safety requirements
• Experience with merchandising, stock control, ordering/purchasing, receiving deliveries, invoice reconciliation, and cash handling procedures
• Available to work flexible hours that may include early mornings, evenings, nights, weekends, and holidays. Must be available to work shifts that range from 10am to 5pm or 2pm to closing during weekdays and weekends.
• Manual dexterity and good hand-eye coordination
• Must perform physical activities to accomplish assigned duties, such as walking and standing for up to and including 8 hours at a time, bending, stooping, reaching, and lifting to 35 pounds
• High school diploma or equivalent; additional education is a plus

Perks

• Competitive pay
• Flexible schedules
• Free uniforms
• Free milkshake each shift
• Training
• Advancement Opportunities

Join us as a Shift Supervisor where your leadership will inspire your team to deliver exceptional service while driving store success. We value proactive individuals who thrive on teamwork, operational excellence, and creating positive shopping experiences for our customers.

Pay: From $18.00 per hour

Expected hours: No more than 35.0 per week

Benefits:

• Flexible schedule

Language:

• English (Required)

Ability to Commute:

• Middletown, NJ 07748 (Required)

Work Location: In person