Shift Supervisor

Job Summary
We are seeking a dedicated and experienced Shift Supervisor to oversee the daily operations of our Bar & Hotel in Lancaster. The successful candidate will be responsible for ensuring exceptional guest experiences, managing staff and maintaining high standards of service. This role offers an exciting opportunity for individuals with a background in hospitality and guest services to lead a dynamic team and contribute to the success of our venue.

Responsibilities

• Supervise daily operations of the bar and hotel to ensure smooth functioning of the venue.
• Lead, motivate, and manage staff to deliver outstanding guest services.
• Handle guest enquiries and feedback professionally to ensure high levels of satisfaction.
• Oversee cleanliness, maintenance, and organisation of the venue environment.
• Collaborate with other departments to ensure seamless event delivery and operational efficiency.

Requirements

• Proven experience within a hospitality environment.
• Strong organisational skills with the ability to multitask effectively under pressure.
• Excellent communication skills, both verbal and written.
• Demonstrated ability to deliver exceptional guest services and resolve issues promptly.
• Ability to work flexible hours, including evenings and weekends as required.
• A proactive approach with leadership qualities. This role is ideal for motivated individuals who thrive in are passionate about delivering memorable experiences for guests and customers. Applicants should possess a professional demeanour, organisational skills and a commitment to excellence in service delivery.

Pay: £13.71 per hour

Work Location: In person