Shift Supervisor - (DC0) PM

Shift Team Leader / Operations Supervisor

Hours: 40 Hours per Week
Working Pattern: Monday to Friday, 13:30 - 22:00

Main Purpose of the Role

To lead and develop an operational team, ensuring the safe, efficient and compliant delivery of customer requirements while maintaining high standards of performance, employee engagement, quality and health & safety.

Key Responsibilities

Leadership & People Management

• Uphold and actively promote the organisation's core values.
• Create and maintain a positive, supportive and motivating working environment.
• Monitor employee attendance and absence levels, implementing appropriate support and improvement measures where required.
• Review incident investigations, respond appropriately and escalate significant issues as necessary.
• Foster a culture of accountability, teamwork and continuous improvement.
• Communicate company objectives, roles and responsibilities clearly to team members.
• Lead by example, demonstrating professionalism and positive behaviours at all times.

Health & Safety

• Ensure compliance with all Health, Safety and Environmental legislation, company policies, procedures and quality standards.
• Identify, assess and mitigate health and safety risks within the operational area.
• Promote a strong safety-first culture and ensure all team members work safely and responsibly.
• Support accident, incident and near-miss investigations, implementing corrective actions where required.

Quality & Performance Management

• Manage a safe, productive and engaged team to achieve operational objectives.
• Establish and maintain operational standards in line with customer and business requirements.
• Drive departmental and individual accountability for performance and service delivery.
• Monitor and analyse key performance indicators (KPIs), taking action to address underperformance and improve productivity.
• Identify opportunities to enhance processes, quality and efficiency.

Operational Management

• Lead daily operational activities to ensure customer service level agreements (SLAs) are consistently met or exceeded.
• Investigate operational and system discrepancies, identify root causes and implement corrective actions.
• Work collaboratively with colleagues and departments to maximise operational performance.
• Build and maintain effective relationships with internal and external stakeholders.
• Support continuous improvement initiatives across the operation.
• Utilise personal skills, knowledge and experience effectively while recognising the impact of behaviours and decisions on others.

General Responsibilities

• You will, from time to time, be required to undertake other duties of a similar nature that are reasonably requested by your Manager and are commensurate with the level of the role.
• You must adhere to all ATL policies, procedures and working practices at all times.
• Ensure compliance with ATL guidance, standards and operational requirements, maintaining a professional approach and promoting best practice throughout the business.
• Take personal responsibility for supporting ATL's values, objectives and commitment to delivering excellent service to customers and stakeholders.

Person Specification

Essential:

• Previous experience in a supervisory or team leadership role within a logistics, warehousing or operational environment.
• Strong people management and communication skills.
• Ability to analyse data and performance metrics to drive improvements.
• Good understanding of Health & Safety requirements.
• Proven ability to work under pressure and meet operational deadlines.
• Strong problem-solving and decision-making capabilities.

Desirable:

• Experience managing KPIs and customer service level agreements.
• Continuous improvement experience.
• Health & Safety qualification or relevant operational management training.

Relevant experience. Counterbalance, VNA & PPT FLT licence preferred