Shift Supervisor/ Direct Care Staff

Shift Supervisor / Direct Care Staff – Residential Treatment Center (RTC)Overview

Join our dedicated team as a Shift Supervisor/Direct Care Staff member at our Residential Treatment Center (RTC), providing a safe, structured, and therapeutic home environment for adolescent girls with behavioral, emotional, and mental health needs. In this role, you will supervise and support direct care staff while providing hands-on care, supervision, guidance, and mentorship to residents. You will help implement individualized treatment plans, promote positive behavior, maintain appropriate boundaries, and support residents in developing life skills, emotional regulation, and healthy coping strategies.

The ideal candidate is dependable, patient, professional, and committed to creating a safe and supportive environment where residents can grow, develop, and work toward their treatment goals.

Duties and Responsibilities

• Supervise and support direct care staff during assigned shifts to ensure compliance with facility policies, procedures, and supervision requirements.
• Provide direct supervision and support to residents throughout daily activities, ensuring their safety and well-being.
• Implement residents’ individualized service plans, treatment plans, behavior support strategies, and daily programming as directed.
• Assist residents with daily living skills, including personal hygiene, organization, housekeeping, meal preparation, and maintaining their personal spaces.
• Support residents in developing emotional regulation, communication, conflict resolution, independent living, and other essential life skills.
• Utilize trauma-informed care, de-escalation techniques, and approved crisis intervention strategies when responding to behavioral concerns.
• Monitor residents’ behaviors, moods, interactions, and overall well-being, and promptly report concerns to the appropriate supervisor.
• Complete accurate and timely documentation, including daily progress notes, behavior documentation, incident reports, shift logs, and other required records.
• Follow medication administration procedures and accurately document medication activities in accordance with training, authorization, and facility policy.
• Maintain appropriate professional boundaries while building positive, supportive relationships with residents.
• Conduct required safety checks, headcounts, room checks, and other supervision responsibilities according to facility policy.
• Respond appropriately to behavioral incidents, allegations, runaway or elopement risks, and other emergencies in accordance with facility procedures.
• Communicate effectively with the Administrator, Treatment Director, therapists, caseworkers, and other members of the treatment team.
• Assist with resident transportation to school, appointments, therapy sessions, recreational activities, and other approved outings when authorized.
• Maintain a clean, organized, and therapeutic living environment.
• Protect residents’ confidentiality, dignity, rights, and personal information at all times.
• Serve as a positive role model and promote accountability, consistency, respect, and appropriate behavior among residents and staff.

Qualifications and Requirements

• Previous experience working in a Residential Treatment Center (RTC), Group Residential Operation (GRO), or similar residential behavioral health setting is highly preferred.
• Previous supervisory or leadership experience is preferred for candidates applying for the Shift Supervisor role.
• Knowledge of trauma-informed care, adolescent behavioral health, de-escalation, crisis prevention, and behavior management techniques is preferred.
• Current CPR and First Aid certification is required, or the ability to obtain certification within the facility’s required timeframe.
• Ability to complete all required facility, regulatory, and job-specific training.
• Ability to maintain professional boundaries and respond calmly and appropriately to challenging behaviors.
• Strong communication, documentation, organizational, and problem-solving skills.
• Ability to follow written instructions, implement treatment recommendations, and maintain consistent expectations.
• Ability to work collaboratively with staff, supervisors, treatment professionals, families, and external service providers.
• Ability to pass required background checks and meet all applicable employment and licensing requirements.
• Valid driver’s license and acceptable driving record required for positions involving resident transportation.
• Ability to perform physical duties associated with resident supervision, emergency response, and maintaining the facility.
• Must demonstrate reliability, sound judgment, professionalism, patience, and a genuine commitment to working with adolescents.

Work Environment and Expectations

This position requires working in a structured residential environment where residents may exhibit challenging behaviors, emotional dysregulation, verbal aggression, conflict, or other treatment-related concerns. Employees must remain calm, maintain appropriate boundaries, follow facility policies, and prioritize resident safety at all times.

Shift Supervisors are expected to provide leadership, ensure staff follow established procedures, address concerns promptly, and communicate significant incidents to management. All employees must maintain confidentiality, complete required documentation, and support the facility’s mission of providing safe, consistent, and therapeutic care.

Join Our Team

Become part of a team committed to helping adolescent girls build healthier behaviors, develop essential life skills, and work toward their treatment goals. We value employees who demonstrate compassion, accountability, teamwork, professionalism, and a dedication to making a positive difference in the lives of the youth we serve.

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Opportunities for advancement
• Paid orientation
• Paid time off
• Paid training
• Professional development assistance

Work Location: In person