Shift Supervisor Once Upon A Child - Part Time

Summary: Promote all aspects of the business including selling, pricing and merchandising the store. Promote a high level of customer service by ensuring customers are assisted in an enthusiastic, timely, and knowledgeable manner.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Greet customers immediately, determine their needs, and handle all transactions in an enthusiastic and professional manner. *

2. Opening and/or closing responsibilities including but not limited to: responsibility for key, opening and closing the store on a timely basis and according to schedule, balancing, opening/closing the till and responsibility for deposits as needed. *

3. Become familiar with products, brands and prices and make recommendations of products, including their features and benefits, to suit customers’ needs. Maximize sales and customer satisfaction by adding items to the close of the sale. *

4. Instruct store staff regarding job responsibilities, delegating tasks to sales associates as needed in an effort to work in the most efficient and productive manner and meet store goals. *

5. Minimizes customer complaints through effective customer service in accordance with store policy. *

6. Follows up on all customer inquiries and/or complaints and establishes conclusions in a timely manner. *

7. Buy used and safe products according to the Children’s Safety Product Commission guidelines, reinforcing the customers’ purchases and sales to the store. Invite customer to return to the store to buy, sell, or trade and promote image of store concept. *

8. Assists with sales/buying presentations and with buying decisions. *

9. Price and ticket items appropriately based on pricing/buying guidelines. Restock store following merchandising plan. Maintain store displays and follow store housekeeping and maintenance standards and procedures. *

10. Develop proficiency in operating the point of sale system in the store for all sale transactions. *

11. Functions as role model to staff by promoting and modeling superior customer service to all customers, performing all store functions as necessary, demonstrating good work habits, encouraging clean and safe work habits and promoting positive attitudes towards customers. Insures that all store associates understand and support the pursuit of superior service. *

12. Insure merchandise receiving and ticketing occur in a timely manner so that merchandise can be processed to the selling floor for sale. *

13. Establishes and promotes effective internal sales specials on a regular basis. *

14. Maintains the facilities of the store to produce high quality service/products at the lowest possible cost. *

15. Establish and maintain appropriate security procedures including computer cash register, open/close procedures and ensuring cash drawers are reconciled accurately on a daily basis. *

16. Maintain store standards according to corporate policy. *

17. Achieve personal and store goals by applying sound customer service and sales protocol. *

18. Coordinates special projects as needed.

19. Produce weekly management reports. *

20. Other duties as assigned.

• Essential Function

Supervisory Responsibilities:
Supervises 5+ employees in a retail store. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Must successfully complete LEADS certification.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:
Ability to add, subtract, multiply, divide and calculate percent. Ability to calculate figures and amounts such as discounts.

Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral or schedule form.

Computer Skills:
To perform this job successfully, an individual should have basic PC skills and must be able to learn to operate a POS system.

Education/Experience:
High school diploma or general education degree (GED) is preferred. Minimum of one year experience working in a retail or similar environment is required; Prior Supervisory experience is preferred but not required. Must be able to work at least 3 shifts per week and be available weekends. Speaking Polish or Spanish and/or daytime availability a plus. Must successfully complete LEADS certification.

Equipment:
Must be able to use and fully maintain the following equipment:

• POS System
• Cash Register
• Vacuum
• Ticketing Gun
• Shrink Wrapper

Knowledge, Skills and Other Abilities:

• Excellent management skills
• Ability to work well with all team members
• Critical thinking skills
• Problem solving skills
• Verbal communications skills
• Written communication skills
• Customer service
• Interpersonal skills.
• Ability to multi-task and adapt to changes quickly
• Organizational skills
• Time management skills
• Follow-up skills
• Planning skills
• Attention to detail important
• Able to work independently with little direction
• Strong Leadership skills
• Ability to motivate team members
• Ability to facilitate team member

interaction

• Professionalism

• Ability to clearly communicate

• Delegation skills

• High energy level; enthusiastic

• Accountability to self and staff

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms; climb (i.e ladder) or balance, talk, hear and smell. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to see color and the ability to adjust focus.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee frequently works in high, precarious places (i.e. ladders).

The noise level in the work environment is usually loud – a typical retail store environment with background music playing, children yelling, etc.

Job Title: Shift Supervisor
Reports To: Store Manager or Assistant Store Manager
FLSA Status: Non-Exempt
Status: Part Time - Hourly

• Essential Function