Shift Supervisor – Upper Saddle River

The Gravity Vault Upper Saddle River is seeking a dedicated and dynamic Shift Supervisor to join our team. The Shift Supervisor will lead the charge in providing a friendly, organized rock climbing experience for all customers. During their assigned shift, Shift Supervisors ensure that front desk operations run smoothly, safety standards are met out on the climbing floor, staff members are productive and customer satisfaction is high. The ideal candidate will have a strong background in retail or fitness industry, with proven experience in leadership and team management.

Responsibilities

• Oversee the facility operation and flow of classes and events.
• Assign duties to employees and oversee their progress.
• Provide guidance and feedback to employees when needed.
• Manage staff schedules, ensuring adequate coverage for all shifts. Adjust staffing levels as needed to meet business demands.
• Support operational excellence and strive to consistently exceed customer expectations.
• Take bookings and final payments for events and large groups.
• Address and resolve any customer and/or employee issues in a timely manner.
• Report on shift operations, including any issues or successes, to upper management maintaining clear and effective communication with both staff and management.
• Count cash at the end of the shift and manage bank deposits.
• Enforce safety protocols creating a safe working environment for staff members and customers.
• Other job related duties as assigned.

Requirements

• Must be at least 18 years old.
• Prior experience in a supervisory role, preferably in retail or fitness related industry.
• Weekday and weekend afternoon and evening availability (approximately 15-20 hours per week).
• Strong leadership skills, with the ability to motivate and manage a team.
• Excellent interpersonal and communication skills, with a focus on customer service.
• Quick and effective problem solving skills.

Compensation And Benefits

• Starting rate: $17.00/hour.
• Multi-facility Gravity Vault membership after introductory period.
• Access to pro-deals through our outdoor industry partners.
• Retail shop discounts.

If you are a motivated individual with a passion for leadership and a commitment to excellence in customer service, we encourage you to apply for the position of Shift Supervisor with our team.