Shift Supervisor/Concierge

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs , we support over 35,000 adults and children each year , including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

We are currently seeking qualified candidates for the following position: Position: Shift Supervisor/Concierge The Shift Supervisor/Concierge assists clients and guests, ensuring their requests are met. They coordinate the non-clinical needs of families and guests, by greeting, managing, maintaining security, and coordinating the operations of the client care team.

Victory I is a facility that provides comprehensive services and safe, anonymous housing for individuals and their children experiencing domestic violence. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/dv

Minimum Qualifications:

• The position requires a high school degree or GED with at least two years of relevant experience.

Certifications that are required upon hire in accordance with regulatory mandates :

• Fire Guard (F-02)
• Coordinator of Fire Safety & Alarms (F-80)
• CPR/First Aid

Certifications that are required within 90 days of hire – VOA will cover the cost:

• Narcan

Candidates With Related Experience With Domestic Violence Preferred. Shift Supervisor/Concierge Principal Responsibilities:

• Supervise all front desk staff activities to ensure adherence to policy and procedures. Ensures proper documentation of front desk activities.
• Monitor building safety. Make scheduled rounds of assigned areas to safeguard clients and property.
• Oversee client participation in daily program activities. Provide optimal customer service.
• Arrange and transport clients to appointments, escort clients to assigned apartments, distribute linens and supplies. Drive agency vehicles to transport clients, if assigned.
• Accept new clients in electronic records database.
• Provide emergency response including crisis management, first aid, CPR, and fire response as needed.
• Complete Incident Reports as outlined by the Program Manual and Funder guidelines.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more! To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!