Ship Agency Operator

一、Key Responsibilities

1.Port Coordination & Management

Oversee all vessel-related matters at Indonesian ports, including processing port entry/exit formalities,arranging pilotage and berthing/unberthing, ensuring efficient and compliant operations.crew changesprocedures, PSCO bunkering etc.

2.Client Communication & Relationship Maintenance

Act as the primary contact for shipowners, charterers, or operators worldwide, providing timely updateson vessel status and operational results to foster long-term partnerships. communication with.shipper/consignee/stevedores also

3.Documentation Handling

Prepare, review, and process various shipping documents such as bills of lading, cargo manifests, andcustoms declarations, PKKA arrangements ensuring accuracy and compliance with local regulations.

4.Emergency & Dispute Resolution

Demonstrate ability to handle unexpected situations during operations, such as port congestion,procedural delays, or cargo disputes, and assist in negotiations to protect client interests.

5.Cost Management & Reporting

Track and manage port disbursements, assist in cost verification and settlement, and regularly reportoperational progress and cost control to management.

二、Qualifications

1.Language Skills

Excellent English proficiency (written and spoken) for handling emails, documents, and dailycommunication. Mandarin proficiency is a plus.

Experience

Minimum 1 year of experience in shipping or logistics; background in ship agency or marine operations ispreferred. Familiarity with major Indonesian ports e.g., Jakarta, Surabaya, Semarang, Sumatera area suchas Padang, Dumai, Palembang, Kalimantan area such as Taboneo, Kendawangan, Balikpapan) will be highly regarded.

2.Professional Knowledge

Familiarity with international shipping practices, port operation procedures, and customs/maritimeregulations; understanding of trade terms such as FOB and CIF.

3.Personal Attributes

Strong communication and coordination skills, resilience under pressure, and problem-solving ability;meticulous attention to detail, strong customer service orientation, and a sense of responsibility.

三. Benefits (Compliant with Indonesian Labor Law & Company Policy)

1.Statutory Benefits

Full coverage of BPJS Ketenagakerjaan (social security) and BPJS Kesehatan (health insurance), includingpension, accident, death, and medical benefits.

2.Bonuses

performance-based bonuses according to company performance and individual contribution.

3.Leave Entitlement

12 days of paid annual leave plus Indonesian public holidays.