Shipping & Fulfillment Specialist – E-Commerce

About the Role

We are seeking a highly organized, detail-oriented, and reliable Shipping & Fulfillment Specialist to manage the daily shipping, packaging, inventory, and order fulfillment operations of our growing peptide e-commerce company.

The ideal candidate has previous experience in e-commerce fulfillment, pharmacy operations, pharmaceutical distribution, laboratory supply, medical products, or a similar environment where accuracy, organization, and careful product handling are essential.

This is a hands-on, on-site position in Miami Beach, Florida. You will be responsible for ensuring that every order is accurately processed, professionally packaged, shipped on time, and properly tracked from order placement through delivery.

We are looking for someone who can take ownership of the fulfillment process, work independently, and maintain an organized and efficient operation.

Key Responsibilities

*Order Processing & Shipping*

• ⁠ ⁠Process daily customer orders through WooCommerce, ShipStation, Amazon, and other applicable platforms.
• ⁠Generate, print, and verify shipping labels, packing slips, and order documentation.
• Accurately pick, pack, label, and prepare customer orders for shipment.
• Coordinate daily shipments through FedEx, DHL, and other shipping carriers.
• Arrange carrier pickups or drop off packages at designated shipping locations when necessary.
• Ensure all orders are shipped accurately and within established timelines.
• Monitor shipment tracking, delivery confirmations, delays, and shipping exceptions.
• Investigate and resolve shipping errors, missing packages, and damaged shipments.
• Handle priority, expedited, and special orders as needed.

*Inventory Management & Product Ordering*

• ⁠ ⁠Maintain accurate inventory records for all products, packaging materials, and shipping supplies.
• Monitor stock levels and proactively identify products requiring replenishment.
• Coordinate product and supply orders with approved vendors and suppliers.
• Track incoming purchase orders and expected delivery dates.
• Receive incoming shipments, verify quantities, and inspect products for accuracy and condition.
• Organize and maintain inventory using appropriate storage and labeling procedures.
• Perform regular inventory counts and reconcile discrepancies between physical stock and system records.
• Track product lot numbers, expiration dates, and inventory movement when applicable.
• Prevent stockouts, unnecessary overordering, and fulfillment delays.

*Packaging & Quality Control*

• ⁠ ⁠Ensure all products are packaged securely, consistently, and according to company standards.
• Inspect product labels, packaging, quantities, and order details before shipment.
• ⁠Maintain high standards of accuracy, cleanliness, and presentation.
• Handle sensitive or specialized products according to established storage and handling requirements.
• Verify product identification, lot numbers, and expiration dates when applicable.
• Maintain organized packaging stations, shipping supplies, and storage areas.
• Follow documented standard operating procedures (SOPs) for product handling, packaging, and fulfillment.

Product Sourcing & New Product Launches

• Research, identify, and source new suppliers and manufacturers for upcoming product launches, including packaging boxes, bottles, caps, labels, shipping materials, and other product components.
• Request and compare quotes from multiple vendors to secure the best pricing, quality, and production timelines.
• Negotiate pricing, minimum order quantities (MOQs), lead times, and purchasing terms with suppliers.
• Coordinate product samples, packaging specifications, and manufacturing requirements before placing orders.
• Manage purchasing and procurement for new product launches, ensuring all materials arrive on time and within budget.
• Maintain a database of approved suppliers, pricing, lead times, and alternative sourcing options.
• Work closely with management to ensure all sourcing and purchasing decisions align with product requirements, quality standards, and launch deadlines.

*Operations & Reporting*

• ⁠ ⁠Maintain accurate records of shipments, inventory, supplier orders, and fulfillment activities.
• Communicate proactively with management regarding inventory shortages, shipping delays, or operational issues.
• ⁠Coordinate with customer service and other departments to resolve order-related concerns.
• Provide regular updates on pending orders, shipments, and inventory needs.
• Identify opportunities to improve shipping efficiency, reduce fulfillment errors, and optimize operational costs.
• Help establish and maintain organized workflows and quality-control procedures.

Required Qualifications

• ⁠ ⁠Previous experience in shipping, order fulfillment, warehouse operations, inventory management, or a similar role.
• ⁠ ⁠Previous experience in a *pharmacy, pharmaceutical company, compounding pharmacy, laboratory, medical supply company, or regulated-product distribution environment*.
• ⁠ ⁠Hands-on experience with *ShipStation and WooCommerce*.
• Familiarity with Amazon order management and fulfillment processes.
• Experience preparing shipments through FedEx, DHL, or similar carriers.
• Proficiency in printing shipping labels, generating packing slips, and preparing packages.
• Experience managing inventory, tracking stock levels, and coordinating product replenishment.
• Strong computer skills and familiarity with e-commerce platforms and inventory management systems.
• Exceptional attention to detail, accuracy, and organizational skills.
• Ability to manage multiple orders, prioritize deadlines, and work independently.
• Strong communication and problem-solving skills.
• Ability to perform hands-on packing, lifting, organizing, and shipping duties.
• Ability to work on-site in Miami Beach, Florida, Monday through Friday, from 9:00 AM to 6:00 PM with flexibility.
• Flexibility for occasional weekend work to accommodate special or urgent orders.

Preferred Qualifications

• Familiarity with peptides, laboratory supplies, or other specialized products requiring careful handling.
• Experience with product lot tracking, expiration-date management, and inventory traceability.
• Knowledge of inventory management best practices, including FIFO/FEFO stock rotation.
• Experience with supplier coordination, purchase orders, and inventory forecasting.
• Familiarity with shipping regulations and product-specific handling requirements.
• Experience implementing or improving shipping and fulfillment SOPs.
• Experience with Excel or Google Sheets for inventory tracking and reporting.

What We're Looking For

We are looking for someone who is:

• ⁠ ⁠Extremely detail-oriented:* Understands that accuracy is critical when handling specialized products.
• Reliable and accountable:* Takes full ownership of assigned responsibilities and ensures nothing falls through the cracks.
• Organized:* Maintains clean, structured, and efficient shipping and inventory operations.
• Proactive:* Anticipates inventory shortages, shipping issues, and operational needs before they become problems.
• Independent:* Can manage day-to-day fulfillment operations with minimal supervision.
• Efficient:* Comfortable working in a fast-paced e-commerce environment while maintaining accuracy.
• Trustworthy:* Handles products, inventory, and company resources with care and professionalism.

Work Schedule & Location

This is a full-time, on-site position based in *Miami Beach, Florida*.

⁠ ⁠Monday–Friday: 9:00 AM – 6:00 PM (with flexibility)

⁠ ⁠Occasional weekend availability may be required for special orders, urgent shipments, or operational needs.

⁠ ⁠Remote or hybrid work is not available for this position.

How to Apply

Please submit your resume outlining your relevant experience in shipping, fulfillment, inventory management, or pharmacy/laboratory operations.

Candidates with experience using ShipStation, WooCommerce, and managing specialized-product inventory are strongly encouraged to apply.

Pay: $20.00 - $23.00 per hour

Expected hours: 40.0 – 50.0 per week

Work Location: In person