Shipping & Logistics Coordinator

Shipping & Logistics CoordinatorJob Overview

We are looking for a reliable and detail-oriented Shipping & Logistics Coordinator to handle daily shipping, order processing, and post-shipment administrative work.

This is primarily an office and computer-based position. The employee will spend most of the workday working on a computer, reading and responding to emails, processing orders, preparing shipping documents, creating invoices, tracking shipments, and communicating with customers and major retailers such as Home Depot, Grainger, and Lowe’s.

The ideal candidate should be fluent in both English and Chinese, comfortable using computers and office software, and willing to learn our shipping and order-processing procedures.

Previous experience with our exact procedures or systems is not required. We will provide paid training and sufficient time for the employee to learn and become familiar with our order processing, shipping, invoicing, and customer communication procedures.

Responsibilities

• Read, organize, and respond to daily emails related to orders, shipping, customers, and retailers.
• Process customer and retailer orders using a computer.
• Prepare and print shipping documents, including shipping labels, packing slips, bills of lading, and other required paperwork.
• Prepare invoices and complete post-shipment documentation.
• Enter and maintain order, shipment, tracking, and invoice information.
• Track outgoing shipments and follow up on delivery status when necessary.
• Communicate with customers and major retail partners such as Home Depot, Grainger, and Lowe’s regarding orders, shipments, invoices, delivery information, and other follow-up matters.
• Communicate with freight companies, LTL carriers, UPS, FedEx, and other transportation providers.
• Schedule and coordinate freight and carrier pickups.
• Maintain organized electronic and physical shipping records.
• Use email, Microsoft Excel, and other computer systems for daily office work.
• Work with warehouse staff to make sure the correct products are prepared and shipped.
• Occasionally assist with checking, labeling, organizing, or preparing products in the warehouse when needed.

Qualifications

• Fluent in both English and Chinese, including speaking and communication skills.
• Comfortable working on a computer for most of the workday.
• Able to read, write, and respond to business emails in English.
• Basic computer skills, including email, internet use, printing documents, file organization, and data entry.
• Basic knowledge of Microsoft Excel or similar spreadsheet software.
• Organized and able to keep track of multiple orders, shipments, emails, and documents.
• Strong attention to detail and accuracy.
• Good communication skills when working with customers, retailers, carriers, and coworkers.
• Willing and able to learn new procedures and computer systems.
• Basic knowledge of shipping, freight, LTL, UPS/FedEx, order processing, or invoicing is preferred, but not required.
• Previous shipping, logistics, customer service, or office administration experience is preferred, but not required.
• Paid training will be provided for our specific procedures and systems.

Work Environment

This position is primarily office-based, with most of the work involving computers, emails, order processing, shipping documents, invoices, and customer communication. Some interaction with the warehouse and occasional warehouse-related duties may be required.

Employees will be given paid training and reasonable time to learn the company’s procedures, so candidates are not expected to know every shipping, invoicing, or retailer process before starting.

Pay: From $18.00 per hour

Benefits:

• Flexible schedule

Work Location: In person