Shipping Customer Service Executive

About the role

We are seeking a Shipping Customer Service Executive to join our team at our Pulau Indah facility in Selangor. This is a full-time position that plays a vital role in maintaining and strengthening our customer relationships whilst ensuring smooth shipping operations. As a Shipping Customer Service Executive, you will be the primary point of contact for our clients, managing their shipping enquiries, bookings, and logistics requirements. This role is instrumental in delivering exceptional service standards and contributing to the overall success of our import/export operations.

Key responsibilities

• Process orders and prepare warehouse documents.
• Ensure all information in the system is accurate and consistent with customers' document submissions.
• Update and monitor put-away and picking accuracy, as well as warehouse activities.
• Assist customers in arranging shipments and follow-up receipt and delivery status.
• Plan and track shipments.
• Liaise and coordinate with warehouse and transport/haulage team to ensure smooth delivery.
• Liaise and coordinate with the Forwarding Agent team to ensure smooth Authority declaration.
• Ensure all documents (tally sheet, CN, CDA, container pre-checklist, photos, damage report if any) are submitted to the customer within 24 hours upon operations completion.
• Investigate and resolve customer complaints on stock discrepancies, incoming delivery, outbound delivery, damages, and warehouse-related matters.
• Verify invoices and send to the Operations Head for approval weekly.

About you

• Diploma or degree in business administration, Warehouse and Logistics Management.
• A minimum of 3-5 years of experience in Warehouse Customer Service Planning and Operations or in the Shipping Industry.
• Extensive understanding and application of Warehouse Planning, Operations, Shipping documents, Customs and Free Zone declaration.
• Experience in dealing with Shipping Lines, Government Agencies, and Terminal Operators.
• SAP/WMS system knowledge.
• Customer billing knowledge.
• Good analytical skills and problem-solving.
• Ability to work and engage with all levels of stakeholders within the organization and Customers.
• Excellent communication skills.