Shop Assistant

Overview
We are seeking a friendly and organised Shop Assistant to join our retail team. This role involves providing excellent customer service, supporting merchandising efforts, and ensuring the smooth operation of the shop floor. The ideal candidate will possess strong communication skills, be multilingual if possible, and demonstrate a proactive attitude towards sales and organisation. This paid position offers an excellent opportunity to develop retail experience within a dynamic environment.

Duties

• Greeting customers warmly and assisting with their enquiries in a professional manner
• Supporting merchandising activities by arranging products attractively and restocking counters as needed
• Upselling products to maximise sales opportunities while maintaining excellent customer service standards
• Managing transactions efficiently using the point-of-sale system, including handling cash and card payments
• Maintaining a clean and organised shop environment, ensuring displays are tidy and appealing
• Handling phone enquiries with courtesy and professionalism, adhering to proper phone etiquette
• Assisting with stock organisation, inventory checks, and replenishment tasks
• Managing time effectively to ensure all duties are completed within shift hours

Skills

• Strong organisational skills with the ability to prioritise tasks effectively
• Excellent communication skills for engaging with customers and team members
• Good time management to ensure efficient completion of daily responsibilities
• Organisational skills for maintaining neat displays and stock levels
• Phone etiquette for professional customer interactions over the phone or via messaging platforms
• Experience or knowledge of merchandising principles is desirable but not essential; training will be provided where necessary

This role offers an engaging environment where organisational abilities and customer service excellence are highly valued. We welcome applications from candidates eager to contribute positively to our team while developing their retail skills.

Benefits:

• Employee discount
• Store discount

Work Location: In person