Shop Coordinator / Operations Manager

Shop Coordinator / Operations Manager

Charles Koll Jewelry Works
San Diego, CA
Full-Time | In Person

About Charles Koll Jewelry Works

Charles Koll Jewelry Works is a fine jewelry design and manufacturing company specializing in custom jewelry, special orders, repairs, and exceptional craftsmanship.

Our team includes designers, goldsmiths, sales professionals, CAD designers, and operations staff who work closely together to take each project from concept through completion.

We are looking for an organized, detail-oriented Shop Coordinator / Operations Manager to play a central role in managing the day-to-day workflow of our jewelry workshop and helping ensure our custom jewelry, special order, and repair projects move efficiently through every stage of production.

Position Overview

The Shop Coordinator / Operations Manager serves as a key connection between our workshop, design team, sales team, vendors, management, and appraisal department.

This person is responsible for coordinating workflow, tracking projects, managing materials and inventory, maintaining quality standards, and helping ensure projects are completed accurately and on time.

This is an ideal role for someone who enjoys managing many moving pieces, solving problems, staying organized, and working collaboratively in a fast-paced, creative environment.

Key ResponsibilitiesWorkshop & Production Workflow

• Coordinate the daily workflow of custom jewelry, special orders, and jewelry repairs
• Communicate project status, priorities, and deadlines with goldsmiths, CAD designers, sales representatives, management, outside vendors, and the appraisal department
• Track projects through various stages of production to help ensure accurate and timely completion
• Identify workflow issues or delays and work with the appropriate team members to find solutions
• Help ensure established procedures are followed throughout the production process

Quality Control

• Perform and coordinate quality-control inspections for:
• Jewelry repairs
• Custom jewelry
• Special orders
• Help ensure completed work meets Charles Koll Jewelry Works' standards before it is delivered to the client
• Communicate any necessary corrections or additional work to the appropriate team member

Shipping & Receiving

• Coordinate incoming and outgoing shipments
• Receive merchandise, materials, repairs, and vendor orders
• Help ensure items are properly documented, organized, and routed to the appropriate department
• Track vendor shipments and outstanding orders as needed

Materials & Purchasing

Coordinate the acquisition of materials needed for jewelry manufacturing and special orders, including:

• Diamonds
• Gemstones
• Precious metals
• Findings
• Special-order inventory
• Manufacturing supplies and consumables

Inventory Management

• Assist with the management and organization of inventory
• Maintain accurate records for memo merchandise, stock inventory, and cost of goods sold
• Monitor materials and supplies needed for production
• Help maintain accurate documentation throughout the workshop and inventory process

Repair & Custom Job Costing

• Assist with costing for jewelry repairs and custom projects
• Track materials, outside vendor costs, labor, and other expenses associated with projects
• Help ensure accurate information is available to management and the sales team

Vendor Relations

• Maintain strong working relationships with outside vendors and suppliers
• Communicate regarding orders, pricing, production timelines, repairs, materials, and special projects
• Follow up on outstanding projects and deliveries

Appraisal Coordination

• Assist with the development and coordination of jewelry appraisals
• Work with the appraisal department to ensure required information and documentation are available
• Help move appraisal projects efficiently through the process

Processes & Procedures

• Develop, document, and maintain standard operating procedures related to areas of responsibility
• Create clear written guides to help ensure consistency throughout the company
• Identify opportunities to improve organization, communication, and workflow

Client & Team Support

• Assist clients when needed
• Work closely with the sales team to provide updates regarding repairs, custom projects, and special orders
• Help maintain a pleasant, professional, organized, and efficient workplace
• Support other operational needs as they arise

What We're Looking For

The right person for this position is someone who is highly organized and comfortable managing multiple priorities at once.

We are looking for someone who:

• Has exceptional attention to detail
• Is highly organized and able to manage multiple projects simultaneously
• Communicates clearly and professionally
• Is comfortable following up with multiple departments and vendors
• Takes ownership of projects and follows through
• Is solution-oriented and able to troubleshoot issues as they arise
• Works well with both creative and operational teams
• Can balance deadlines while maintaining high quality standards
• Values teamwork and personal accountability
• Is comfortable working in a dynamic environment where priorities may shift throughout the day
• Is interested in continued learning and professional development

Experience in fine jewelry, jewelry manufacturing, repairs, inventory management, production coordination, or a related industry is highly valued.

Knowledge of diamonds, gemstones, precious metals, jewelry manufacturing, or custom jewelry production would be especially beneficial.

Our Work Environment

Charles Koll Jewelry Works believes in creating an environment where employees can continue to learn, grow, and take ownership of their work.

We value:

• Teamwork
• Professionalism
• Personal accountability
• Continued learning and development
• Creative problem-solving
• An exceptional in-store client experience

We believe learning and thoughtful risk-taking are an important part of professional growth and value progress over perfection.

Compensation & Benefits

• $73,000 annual salary
• Annual December performance-based bonus
• Two weeks of paid vacation
• 50% reimbursement of medical insurance costs when enrolled in a company-provided plan

Schedule & Location

Job Type: Full-Time
Work Location: In person
Location: San Diego, CA

This position works closely with company leadership and coordinates activities throughout our jewelry workshop and other departments.

Pay: From $70,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off

Work Location: In person