Shop Manager

Shop Manager

Launceston  | Full Time

City Mission is seeking a passionate and experienced Retail Manager to lead a team of paid staff and volunteers, helping shape the success of a brand-new retail store in Launceston.

This position is responsible for the management of operations of a Mission Shop in the delivery of quality goods and service. The employee will be required to develop positive working relationships with peers, management, the general public, stakeholders and other functional areas within the organisation.

Join a dynamic and supportive team where the work you do directly contributes to helping people experiencing vulnerability in our community. If this inspires you, we encourage you to apply.

SELECTION CRITERIA

Essential Qualifications/Experience:

• Proven extensive experience in retail operations.
• Demonstrated initiative, thinking and planning.
• Strong relationship building, communication and analytical skills.
• Skills in supervision, reporting and sales budgets.
• Ability to multi-task, plan and manage people & processes to effectively achieve outcomes.
• Demonstrated capacity to supervise paid staff and volunteer workforce.
• Ability to implement legislation pertaining to Retail Operations and Work Health and Safety requirements.
• Experience with EFTPOS and POS terminals.
• Physically fit to transfer donations (cartons and furniture) to transport and showrooms.
• National Police Check is required for all roles at LCM.
• Registration to Work with Vulnerable People is required for all roles at LCM.

Desirable Qualifications/Experience:

• Experience or demonstrated capacity to work in an organisation adopting a Christian ethos.
• First aid certificate (or willingness to obtain).

Why work with us?

• A vibrant and positive team culture
• Generous salary packaging options
• In-house Chaplaincy support
• Confidential Employee Assistance Program (EAP)
• Staff recognition, rewards and birthday celebrations
• Wellbeing programs that support your health and work-life balance

Primarily the Shop Manager will be responsible for: staff management of the nominated store, providing leadership to workers (paid and volunteer), oversight of cash management, security measures, staff training, facilitation of quality customer service, overseeing merchandising, maintaining and ordering stock.

This position will be based on the General Retail Industry Award 2010 [MA000004]. As a Public Benevolent Institution, LCM employees are eligible to Salary Package through our approved provider.

Please send your written application addressing the selection criteria and your ability to effectively perform the primary tasks above to the Manager People & Culture, City Mission, PO Box 168, Launceston, or upload it to the SEEK website.

A full position description is available by phoning 6335 3000 during office hours or by emailing [email protected] or via our website – www.citymission.org.au/careers.

Applications close on Friday 18th August, 2026 at 9:00am.