Shop Manager

About the Role

ANNEES® is seeking a Shop Manager to join our team at a brand new Townsville location. Shop Managers own the day-to-day operation of their venue, delivering ANNEES® standards across guest experience, team performance, product quality, and venue compliance.

This is a full-time, salaried position reporting to the Regional Manager, with direct oversight of Shift Leaders and Team Members at the venue.

What You'll Do

Venue Performance

• Manage venue operations to achieve budgets and KPIs, and deliver a guest-first experience
• Communicate venue performance to the team, celebrating wins and addressing shortfalls
• Team Leadership and Development
• Deliver ANNEES® training and coach Shift Leaders and Team Members to support their growth
• Coordinate hiring, onboarding, performance reviews, and off-boarding with the Regional Manager

Venue Operations

• Oversee product standards, rostering, timesheets, stock control, and daily reconciliation
• Implement marketing campaigns and promotions, and manage guest experience complaints

Compliance and WHS

• Ensure venue operations comply with ANNEES® policies and statutory WHS requirements
• Champion the ANNEES® brand and culture through personal conduct and team leadership

What You'll Bring to the Role

• Minimum 1 year of experience in a supervisory or management role within café, hospitality, or retail
• Demonstrated experience leading a team to deliver consistent guest experience and operational results
• Comfortable managing venue budgets, rosters, and stock control, with a sound understanding of wages percentage, cost of goods sold, and how day-to-day decisions affect both
• Willingness to undertake training as required for the role

Employment Conditions

• Ordinary hours: must be flexible and willing to work across 7 days per week, including early mornings, weekends, and public holidays, as required by venue trading hours
• Probationary period: 6 months from commencement date
• Award/Agreement: Fast Food Industry Award

A-Perks

• Free coffee on shift
• 30% discount on coffee and A-Merch
• Team building and social activities
• Career development and growth opportunities

How to Apply

If you meet the requirements above and are interested in this role, please submit your cover letter and resume.

Applications will remain open for a minimum of 4 weeks from the date this advertisement is first published. A police check is required for this role.