Shop Manager

Founded in Amsterdam in 2000 and present in 36 countries, Rituals is the first brand in the world to have combined cosmetics and home products. Each collection is inspired by an ancestral tradition and invites you to transform everyday routines into a moment rich in meaning.

Your Position

As a Rituals Shop Manager, your goal is to create unforgettable customer experience and empower your team to perform at their best. In constant contact with your Area Manager, you are responsible for the deployment of Rituals' commercial strategy in your store and the achievement of commercial objectives.

1. Purpose:

Deliver exceptional customer experiences with a well-trained and engaged team of Rituals brand ambassadors.

2. Business Impact:

Drive short and long-term store performance through effective management of a team and business operations, ensuring excellent customer service.

3. Interaction:

• Reports to the Area Manager

• Part of the Area team, connecting with peers to share knowledge & best practices

• Manager and coach for Assistant Shop Managers and Shop employees

• Contact with local HR department with regards to people management topics

• Contact with local retail coordination department with regards to store operations

4. Creativity:

• Define opportunities and action plans, in consultation with the Area Manager, to increase store performance, customer satisfaction and employee engagement

• Be a role model and coach on the shop floor, inspiring others to continuously improve service levels and product knowledge

• Anticipate ahead and be able to move along with busy periods and/or changing circumstances

• Take ownership in creating a working culture of trust where feedback giving and receiving is the norm

5. Result Areas:

A. Your Store

• Translate targets into daily actions and objectives for the team to drive sales and KPI performance

• Develop staffing plans aligned with productivity targets and employee wellbeing

• Ensure excellent store operations through proper administration (cash register control, personnel absence, time & attendance, stock, health & safety, maintenance)

• Manage stock adjustments and optimize stock levels

• Maintain a clean and organized shop and back-office

• Ensure team members understand and follow Rituals processes, policies, and procedures

B. Your Team

• Hire and retain a diverse, talented team that represents Rituals values and FOAM behaviours

• Develop individual and team capabilities through coaching and performance management

• Foster a culture of trust with constructive feedback

• Manage employee absenteeism professionally

• Ensure store kick-off meetings are fully implemented, and the commercial calendar is understood by all team members

• Ensure correct administration of employees in the HR system

• Apply communication skills to motivate, influence, and develop the team

C. Your Rituals

• Act as a brand ambassador and role model for FOAM behaviours

• Follow Rituals styling guidelines

• Develop in-depth knowledge of products and services, and broad knowledge of store operations and the customer journey

• Handle complex non-routine questions and situations, providing the right solutions

• Complete (online) training on new Rituals initiatives and commercial focus

6. Your Profile:

• You have atleast 5-7 years of relevant Store Manager experience in retail, hospitality, beauty or cosmetics

• You are experienced in working in the Middle East with medium-size diverse teams

• You possess a minimum of a Bachelor's Degree or equivalent in a related subject

• You are customer focused: building strong customer relationships

• You know how to develop a long-term sales strategy at your point of sale, while setting up concrete performance indicators to achieve your objectives

• You are an expert in the administrative management of your team (recruitment, schedule management, etc.)

• You are a natural leader and know how to coach your employees daily in order to develop their skills and promote their commitment

• You like to take initiative and have strong analytical and problem-solving skills

• You know how to represent the brand with elegance and professionalism to a demanding international clientele

• You are flexible (you can work in the evenings, on weekends and during busy periods)

• You are capable to build effective and strong teams that apply diverse skills to achieve common goals.

• You are fluent in English and any other language would be a plus (Arabic, Russian, French etc.)

“We’re not here to sell you beauty; we are here to make you feel good.”

Raymond Cloosterman, CEO Rituals